1. CAEN Customer Service Request (CSR) Database Final Project Report SI654: Database Application Design April 2004 Dino Anastasia, Marla Gómez

2. Overview CSC Design Demo Future Summary April 2004 Presentation Overview � CAEN Service Center � Database Design � Demo/Walk-through � Future of the Database � Summary

3. Overview CSC Design Demo Future Summary April 2004 CAEN Service Center (CSC) � On-campus computer repair facility � Convenient computer and laser printer repair for University departments, students, and employees � Fully authorized warranty repair facility for Macintosh, Dell, and Gateway � Also perform non-warranty repairs for the these brands and other brands � Located in 1404 Media Union

4. Overview CSC Design Demo Future Summary April 2004 � 12 tables � All connect to the repair or repair_activity table � Web application code uses PHP, mySQL, and HTML Database & Application Design

5. Overview CSC Design Demo Future Summary April 2004

6. Overview CSC Design Demo Future Summary April 2004 Demo/Walk-through � Welcome & Login � Customer Receipt � Repair Log � Repair Activity Reports � Go to DEMO Go to DEMO

7. Overview CSC Design Demo Future Summary April 2004 Future � The Ideal: wrap the database into CoE/CAEN’s existing Oracle structure � DFE this summer: develop the database using JSP, Oracle and Zope content management system. Tasks: - gather feedback for functionality from staff - develop an information architecture for the web application - create the database tables in Oracle - code web pages using JSP - conduct usability testing of the completed pages - incorporate user feedback and results from usability tests

8. Overview CSC Design Demo Future Summary April 2004 Summary � The CAEN CSC has a functional, database-driven web application for tracking repairs. � Learned how to correctly design a database for efficiency and flexibility. � Starting a project from scratch is much easier than changing an existing database and application!