1. Stacy Smith SYSM 6309 – Spring 2015

7. “We kindly ask you to return to your cabin or if you prefer you can stay in the lounges. Once we’ve finished addressing the problem that we have the electrical problem with the generator everything will be fine. This is why we have these emergency lights. Everything is under control. If you wish to remain here, that’s fine but I kindly ask you to return to your cabin and stay calm”

8. Passengers call local police to report an issue “No Issue, just a Blackout”

13. Language barrier among helmsman and crew Unaware of true extent of damage Captain ‘showboating’ for the island of Giglio Captain’s confidence that he had done it before

15. http://perspectives.mvdirona.com/2012/01/studying-the-costa-concordia-grounding/ http://www.bbc.com/news/world-europe-16563562 http://www.bbc.com/news/world-europe-31430998 http://www.awpagesociety.com/wp-content/uploads/2013/03/Carnival-Corporation- Case-A-and-B.pdf http://www.awpagesociety.com/wp-content/uploads/2013/03/Carnival-Corporation- Case-A-and-B.pdf http://www.agcs.allianz.com/insights/white-papers-and-case-studies/safety-and- shipping-report/ http://www.agcs.allianz.com/insights/white-papers-and-case-studies/safety-and- shipping-report/ http://www.telegraph.co.uk/news/picturegalleries/worldnews/10985345/Costa- Concordia-in-pictures-Inside-the-cruise-liner-after-two-years- underwater.html?frame=2983891 http://www.telegraph.co.uk/news/picturegalleries/worldnews/10985345/Costa- Concordia-in-pictures-Inside-the-cruise-liner-after-two-years- underwater.html?frame=2983891 http://www.enav- international.com/wosmedia/273/costaconcordiaanatomyofanorganisationalaccident.pdf http://www.enav- international.com/wosmedia/273/costaconcordiaanatomyofanorganisationalaccident.pdf http://www.cbsnews.com/news/fact-sheet-the-costa-concordia-cruise-liner/ http://www.shipcruise.org/costa-concordia/#sinking_animation http://www.rina.org.uk/costa_concordia_passenger_evacuation.html