1. Chapter 5

2. We listen to Verbal messages messages, but see Non-Verbal messages
The best way to understand people it to notice what they do.
How do they sit/stand?
Are there facial expressions?
Do we see gestures?
What’s the tone of voice?

3. Body Basics Body Language- the way we use our bodies to send messages
Helps us recognize the truth.
People remember more of what they see than hear.
Humans on
average produce up to 700,000 different physical signs.

4. Positive Body Language
Relaxed Posture
Lean Closer
Arms Relaxed
Smile at Humor
Good Eye Contact
Nod Agreement
Use Gestures

5. Negative Body Language
Body Tension
Arms Folded
Speaking Hand To mouth
Fidgeting

6. OBJECT COMMUNICATION
Anything you wear, carry, decorate with says about you
Ex. Clothing, hair style, grooming, cosmetics, etc.

7. 2 Important Principles
You can make yourself look and feel better by using more positive body language.
Body language is contagious.

8. INTERPRETING NONVERBAL MESSAGES
Double Messages?
Covering Our Own Messages
Tips
Don’t just look, but see!
Be alert for behavior patterns.
Look for clusters of signals.

9. FACIAL EXPRESSIONS Six Emotions: ialExpressions >Surprise >Anger
>Disgust >Happiness
>Sadness >Fear
Not the best place to look (You can disguise your face easily)
ialExpressions

10. TONE OF VOICE Rate Pitch Fast when excited Faster when persuading
“Oh” What does it mean to you?
“I’m bored”
“You surprised me”
“I made a mistake”

11. LYING Can’t depend on smiles and frowns Can depend on body posture
Decreased hand activity
Increased face touching
Increased body shifting/Stiff and rigid posture

12. MULTICULTURAL MESSAGES
Nonverbal Communication
Is NOT best when dealing with different cultures
Gestures
Thumbs up
Nodding head
Tapping head with finger

13. GREETINGS
Handshakes
Hugs/Kisses
Bows

14. TOUCHING CUSTOMS Language of Physical Intimacy
Most powerful of all Communication Channels
Appears to affect genders differently

15. SPACE Personal Space- comfort zone where intrusions are unwelcome
Americans
Asians
Latins