1. Training programme Successful sale staff ------- BSBCMM401A

2. Phoenix consulting High value Business Consulting

3. Communication skills Communication skills Negotiation Selling skills

4. -------Communication skills 1.Think before you speak ------ Plan your presentations and other addresses to groups whenever possible, especially in business. 2.Be an active listener ----- Listening is often more important than speaking.

5. 3.Make good eye contact---- The simple act of making eye contact is an important part of communication with others. 4. Take it slow ---- If you speak too fast, then you'll lose your audience. -------Communication skills

6. 5. Use appropriate volume and tone ------ You should speak louder when addressing a group than you would in private conversations. 6. Practice ----- It's the best way to improve your communication skills. The more you do it, the easier it will get. -------Communication skills

7. 1. Prepare Before Beginning To Negotiate----- Before any negotiation, make sure you prepare for it. 2.Know What You Want--- Any negotiator should have a clear idea of what they hope to achieve through their negotiations with someone. ------- Negotiation

8. 3.Listen To What Is Being Said----- All negotiations are essentially a test of your communication skills, and one of the most important are your listening skills. 4.Communicate Clearly When Negotiating----- Communication is important to successful negotiations is your ability to communicate clearly ------- Negotiation

9. 5.Know When To Pause----- All negotiations will not run smoothly 6.Know When to Close The Deal-----Do not loose sight of this goal and know when to close the deal. ------- Negotiation

10. Selling skills Product information Product information Skill Skill After sales service After sales service

11. Product information We have duties and responsibilities to provide relevant information.

12. 1. You have to be confidence 2. Good communication skill is the key of success. -------Selling skills

13. 4. Active sales -------Selling skills 3. Additional information will be very useful

14. 5.We have to learn to be our client’s friend -------Selling skills

15. After sales service Solve the trouble and gain the trust from our customers. Solve the trouble and gain the trust from our customers.

16. THANK YOU