1. December 21, 2015Prof. Vivek Kumar1 Six Sigma Tools for Measure

2. December 21, 2015Prof. Vivek Kumar2 Measuring Process Performance

3. December 21, 2015Prof. Vivek Kumar3 Basic Measurement Concepts 1. Observe first, then measure. 2. Continuous vs. Discrete Measures. 3. Measure for a Reason. 4. A process for Measurement.

4. December 21, 2015Prof. Vivek Kumar4 Plan/ Measure Performance 1. Select what to measure. 2. Develop operational definitions. 3. Identify data sources. 4. Prepare a data collection and sampling plan. 5. Implement and refine the measurement process.

5. December 21, 2015Prof. Vivek Kumar5 Develop Baseline Measures 1. Calculate baseline sigma levels for the process as a whole. 2. Calculate final and first-pass yield. 3. Determine “Cost of Poor Quality”

6. December 21, 2015Prof. Vivek Kumar6 Collecting Data 1. Measurement Planning Worksheet 2. CTQ Tree 3. Stratification Factors 4. Measurement Assessment Tree 5. Operational Definition Worksheet 6. Process and Population Sampling Measure Power Tools

7. December 21, 2015Prof. Vivek Kumar7 Counting Defects & Calculating Sigma 1. Sigma Calculation Worksheet 2. Proportion Defective & Yield Calculation Instructions 3. Cost of Poor Quality (COPQ) Calculations Measure Power Tools

8. December 21, 2015Prof. Vivek Kumar8 Measure Completion Checklists 1. Measure Checklist 2. Tollgate Preparation Worksheet Measure Power Tools

9. December 21, 2015Prof. Vivek Kumar9 Advanced Sigma Tools 1. Tracking Long-Term Variation 2. Process Shifts 3. Sigma Capability Measure Power Tools

10. December 21, 2015Prof. Vivek Kumar10 Failure #1: The team measures the Wrong Things. Failure #2: Measurement Systems “Drift”. Measure Problem Prevention

11. December 21, 2015Prof. Vivek Kumar11 Do 1. Balance output with process/ input measures. 2. Stop taking measures that are not needed or useful. Measure Do’s and Don’ts

12. December 21, 2015Prof. Vivek Kumar12 Don’t 1. Try to do too much. 2. Expect the data you collect to confirm your assumptions. Measure Do’s and Don’ts