1. Managing Quality Instructor: Hank Sobah TEAMS

2. Types of Teams u Department - Focused u Cross Department - Process Improvement u Organizational - Strategic

3. Team Development u Forming u Storming u Norming u Performing

4. Team Roles u Leader u Facilitator u Member u Coach/Sponsor u Timekeeper u Scribe

5. Team Personalities u Contributor u Collaborator/Communicator u Challenger

6. Let’s talk a moment about “Dysfunctional Teams... ”

7. Differences Between Teams and Committees u Teams –agreement by consensus –record of team meetings and action assignments within 24 hours –clear ground rules, timelines, and roles/responsibilities u Committees –vote according to Robert’s Rules –minute distribution for purposes of documentation distributed at subsequent meetings –no ground rules, timelines, or roles/responsibilities

8. Differences Between Teams and Committees u Teams –have a beginning and an end related to specific goals –started up by and for the organization –members have process knowledge and rotate t do work –process improvement, outcome oriented u Committees –go on and on without any end in sight –mandated by external forces –membership chose on a title only basis and remain members forever t show up t structure (policy and procedure oriented)

9. Meeting Dynamics... running a team meeting

10. GETTING STARTED Ô Purpose Ô Membership Ô Relationships Ô Responsibilities Ô Meetings The Charter

11. THE TIMELINE Where are you going, and what are the steps along the way?

12. FORMS u Agenda u Minutes

13. AGENDA Review Charter (5 minutes) Review previous team meeting minutes (5 minutes) Review action assignments (15 minutes) Discussion (25 minutes) Develop agenda for next meeting including alloted time (5 minutes) Review action assignments for next meeting (5 minutes)

14. Team Meeting Minutes Team ___________________________ Date_____________ Start Time:__________ End Time:_________ Members Present:______________________________________________ Members Absent:_______________________________________________ Topic DiscussionAction and/or Recommendation

15. TOOLBOX Flipchart, markers, tape Watch Post - its, paper, pencils

16. Common Sense Team Tools u Problem Statement u Brainstorming u Affinity Diagram u Fishbone Diagram u 9 Block Grid u Force Field Analysis u Flowchart u Timeline