1. FAMILY MEDICINE HEALTHNET INPATIENT SERVICE QUALITY REPORT AND UNIT DASHBOARD: BMC E6W QUEST: (QUALITY, EFFICIENCY, SATISFACTION AND TOTAL REVENUE) May 2015

2. INPATIENT MORTALITY INDEX Source: UHC, Patient Outcomes Report BMC wants to achieve a score of.77 or lower. FM has always been lower than that.

3. DAILY WORKLOAD BY CARE TEAM (CENSUS COUNTED AT 8AM) FM 1 and FM 2 are parallel services Source (both graphs): SDK Combined Census Report and confirmed with EPIC census on weekdays

4. WEEKLY AVERAGE DISCHARGE TIME Source: Weekly hospital reports (From Jonathan Bunker) FM-HN continues to lead hospital in average discharge time.

5. MONTHLY TOTAL NUMBER OF PATIENTS DISCHARGED BY CARE TEAM Note: Total Number of Patients Discharged = Inpatient + Obs Source: EPIC, DOM Discharges by Month report FM-HN continues to maintain a constant volume about 8 discharges per day.

6. MONTHLY PERCENTAGES OF DISCHARGES IN OBS STATUS BY CARE TEAM Source: EPIC, Department of Medicine Admissions and DOM Discharges by Month Report The % of d/c in Obs status decreased for FM 2 and CCA and increased for FM 1

7. ALOS OF INPATIENT DISCHARGES BY CARE TEAM (IN DAYS) Source: EPIC (From DOM Discharges by Month report) Note: The ALOS goal came from BMC Inpatient Data Dashboard (Medicare ALOS) Based on Mean- the ALOS for all three teams increased since Mar. Based on Median- the ALOS for FM 2 and CCA decreased and slightly increased for FM 1 Since Mar.

8. ALOS OF OBSERVATION DISCHARGES BY CARE TEAM (IN HOURS) Based on both the mean- the ALOS for FM 1 and 2 increased and decreased for CCA since Mar. Based on the median- the ALOS for all three teams increased since Mar. Source: EPIC, DOM Discharges by Month report Note: The ALOS goal came from BMC Inpatient Data Dashboard (Internal)

9. PERCENTAGE OF PATIENTS ADMITTED/DISCHARGED FROM E6W Percentage of Patients Admitted to E6W Percentage of Patients Discharged from E6W

10. HCAHPS: QUARTERLY PATIENT EXPERIENCE TRENDS: BMC & E6W Note: The percentage presented in these graphs are the top box score percentages Source: BMC Administration (From Inpatient Dashboard) E6W had a lower percentage for recommending the hospital

11. HCAHPS: QUARTERLY PATIENT EXPERIENCE TRENDS: BMC & E6W In the last quarter, E6W had a higher score than BMC

12. HCAHPS: QUARTERLY PATIENT EXPERIENCE TRENDS: BMC & E6W Note: The percentage presented in these graphs are the top box score percentages Source: BMC Administration (From Inpatient Dashboard) In the last quarter, E6W had a lower score than BMC

13. HCAHPS: QUARTERLY PATIENT EXPERIENCE TRENDS: BMC & E6W Note: The percentage presented in these graphs are the top box score percentages Source: BMC Administration (From Inpatient Dashboard) In the last quarter, E6W had a higher score than BMC

14. HCAHPS: QUARTERLY PATIENT EXPERIENCE TRENDS: BMC & E6W In the last quarter, E6W had a higher score than BMC

15. HEALTHNET PATIENTS’ ADMISSIONS FOR ALL SERVICES IN APRIL About 58% of HealthNet patients’ April admissions were to the FM-HN Service Source: Individual SDK Inpatient and Observation admissions by Health Center report Note: This graph includes patients with a PCP in Family Medicine Yawkey; *As of 5/1 this graph excludes Harvard and Upham’s ESP patients