1. Healthwatch Bristol September 2015 Ellen Devine, Healthwatch Bristol Project Coordinator

2. What is Healthwatch Bristol? Strong, independent voice for children, young people and adults in health and social care Delivered by The Care Forum Working with seldom heard communities Volunteers Part of Healthwatch England

3. Healthwatch functions – helping individuals Listen to and record your feedback on health and social care services Signpost you to next steps Inform you about advocacy support

4. Healthwatch functions – improving services Identify themes in feedback Enter and View Work with service providers and commissioners to enable service improvement based on what service users want Work with voluntary and community sector groups to champion patient and public voice

5. Healthwatch outputs Quarterly reports – Issues and Concerns reports Quarter themed work Engagement Summaries Healthwatch website, social media and blog BCFM radio show

6. Services in the Community July – September 2015

7. Services in the Community GPs Social care services including home care and day centres Dentists and pharmacies Out of Hours clinics and Walk In centres Follow up or ongoing support at home or in the community after treatment for illnesses such as cancer Services and groups that support you with your mental health and wellbeing in the community (this may be a voluntary or community group)

8. Key trends in feedback Communication between services Signposting Praise of Voluntary and Community Sector organisations Well Aware

9. Older People’s Wellbeing Link Age Wellbeing Events Kensington Baptist Church Awaz Utaoh British Red Cross Healthwatch The Wellbeing Radio Show – UHBristol, WE Care and Repair, Link Age

10. Accessing services in the community People with Learning Disabilities : booking appointments, completing registration forms, understanding letters. - Brooklea Health Centre Easy Read forms People who speak English as a second language or do not speak English: translation and interpretation services Understanding patients: Gypsy, Roma and Traveller training at Malago Surgery; LGBT+ briefings for health professionals delivered by The Diversity Trust GP Patient Experience Groups Healthwatch event

11. Cancer Services How can health services encourage people to attend cancer screening appointments or be aware of the symptoms of cancer? - Bristol and Avon Chinese Women’s Group (BAWCG): have you had a cough for more than three weeks? What support do people want after they finish cancer treatment? - Macmillan and Penny Brohn - Teenage Cancer Trust

12. Young Healthwatch Oral health in Bristol Children’s Community Health Services re-commissioning - well done Young Healthwatch volunteers! - positives of services working together

13. www.yourhealthyfuture.org

14. Health and Wellbeing Board A forum where key leaders from the health and care system work together to improve the health and wellbeing of their local population and reduce health inequalities. Board members will collaborate to understand their local community's needs, agree priorities and encourage commissioners to work in a more joined-up way. Joined-up services from the NHS and local councils in the future. Healthwatch Bristol is your voice on the Health and Wellbeing Board.

15. Healthwatch Bristol Wellbeing Show Second Tuesday of every month 3-4pm Listen online at www.bcfmradio.comwww.bcfmradio.com Listen to recent shows at: bcfmradio.com/wellbeing bcfmradio.com/wellbeing Men’s Wellbeing; Carers Wellbeing; Older People’s Health and Wellbeing; Young Healthwatch take over show……

16. Coming up…. The Care Act and The Children and Families Act Southmead Hospital follow up visit Mental Health setting enter and view visits www.healthwatchbristol.co.uk

17. Questions?