3. The key to managing other people is learning how to manage you. - “Managing Me” video

4. How you react often has far greater impact – on morale, on retention, on productivity—than any specific problem ever could. - “Managing Me” video

5. The world is not a problem; the problem is your unawareness. - Bhawan Shree Rajneesh

6. Self-awareness…is the difference between being enraged at someone and having the thought “This is anger I’m feeling.” The realization (of anger) offers the option not to act on it. - “Managing Me” video

7. You can observe a lot by just watching. - Yogi Berra

8. Emotional intelligence, more than any other factor, more than I.Q. or expertise, accounts for 85% to 90% of success at work. - Warren Bennis

9. When someone drops the ball…

10. When someone drops the ball… Don’t attack. Teach.

11. When everyone disagrees…

12. When everyone disagrees… Don’t take sides. Mediate.

13. When things fall apart…

14. When things fall apart… Don’t blame. Solve.

15. When you hear a new idea…

16. Don’t close doors. Open doors.

17. When you run into confrontation…

18. Don’t argue. Negotiate.

19. When bad news hits…

20. Don’t avoid. Confront.

21. The question you’ve got to ask yourself is not “Can I manage other people?” It’s “Can I manage me?” - “Managing Me” video

22. The sign of an intelligent people is their ability to control emotions by the application of reason. - Mayra Mannes (writer)

23. Speak when you are angry… and you will make the best speech you’ll ever regret. - Ambrose Bierce