1. Writing Your Code of Ethics Your code of ethics should contain clear, understandable, fair guidelines. For this project, include a section for each of the following: Customer treatment Employee behavior Community responsibility

2. Writing Your Code of Ethics Your document should contain the following: 1. Give a t itle 2. Label each section Example: Customer Treatment 3.Number or bullet items 4. Provide examples of the policy statements to clarify any questions.

3. Customer Treatment Some examples include: 1.Treat customer with respect--You want their business How do you handle questionable returns? What do you do if you think the customer is not truthful about an issue? How are refunds handled—cash, store credit, etc. Do you have public restrooms? 2.Notify customers of possible dangers with products you have sold How will you make customers aware of recalls. What will you do if you have items that are questionable in your business?

4. Customer Treatment 3.Handle disputes about products/services fairly. Try to see the customer’s side. Is it every appropriate to argue with a customer? 4.Think of situations you have encountered, and develop a policy for that situation.

5. Employee Behavior Some examples include: 1. 1.Attendance policy If you have sick leave, how much? How do you plan for vacation time? What do you do when 2 people want the same week? What holidays will you honor? Any plans for religious holiday? How do you handle tardiness?

6. Employee Behavior 2. 2.Cell phone and/or private calls Can an employee have a cell phone while working? How will the number of private calls be monitored? Can cells phones be on during meetings?

7. Employee Behavior 3. 3.Dress codes What is appropriate dress for your workplace? Can employees have body piercings and/or tattoos? What type of dress is not appropriate? Will the company furnish any type of required dress?

8. Employee Behavior 3. 3.Reprimand policy How will you handle employees in violation of code of ethics? Write up Demerits Dock pay Is there an appeal process to a reprimand? What rights does the employee have? Who will hear an appeal?

9. Community Responsibility How will you encourage employees to support the community? 1.Will you match contributions to community organizations? Which ones will you support? Is there a limit to your contribution?

10. Community Responsibility 2. 2.Do you encourage community participation and give monetary support? Will your provide a coach and uniforms for a softball team? Can employees participate in a Walk-a-Thon for March of Dimes and provide a contribution from the company?

11. Community Responsibility 3. 3.Will you provide goods/services to charitable organizations? Can employees donate time to charitable organization? Do you provide a product that could be of benefit to an organization in your community?

12. Community Responsibility 4. What can your small business do to make your community a better place? Will you sponsor a blood drive? How can you benefit the schools in your area? How can you encourage your employees to volunteer in their community?

13. Write Your Code of Ethics Using the information in this presentation as a guide, you are now ready to write a code of ethics. Using the information in this presentation as a guide, you are now ready to write a code of ethics. Remember that each code written must be clear and concise so that it is understood by everyone involved. Remember that each code written must be clear and concise so that it is understood by everyone involved. Be sure to use good grammar skills. Be sure to use good grammar skills.