2. 1 POLICY ADMIN MONTHLY REPORT, January,2010 Elaine Hsieh ( Chi Di )

3. 2 Agenda

4. 3 Performance Index Of PA Incomplete RateIncomplete Rate CFS Return RateCFS Return Rate ME RateME Rate UW Premium Collection EfficiencyPremium Collection Efficiency TIA Checking RateTIA Checking Rate Premium Not Taken RatioNot Taken Ratio Call Out Successful RatioCall Out Successful Ratio POS & Call Center

5. 4Under10% Target 2010 LocationNov. Dec. +/- Received Case Incomplete Case Ratio HCMC10.3%318288.8%-1.5% HN12.9%8768910.2%-2.7% DN5.3%12910.8%-4.5% CT5.7%22993.9%-1.8% Company10.7%15521278.2%-2.5%

6. 5 CFS Return Rate Policy Set Delivery Speed-Within 14 DOver94% Target 2010 LocationNov. Dec. +/- Issued case within 14 days ratio HCMC88.2%25922888.0%-0.2% HN94.7%79271890.7%-4.0% DN96.7%13112595.4%-1.3% CT98.0%19118496.3%-1.7% Company94.2%1373125591.4%-2.8%

7. 6 ME Rate Risk Selection Tend to 7% Target 2010 Decline reason caseratio Out of sale area 333.3% Occ.Class 4th 222.2% Others 222.2% Hypertension 111.1% Hepatitis B, C 111.1% grand total 9100.0% ME reasoncaseratio over 50y90 69.2% others19 14.6% random check8 6.2% hypertension6 4.6% overweight4 3.1% hepatitis B3 2.3% grand total130 100.0%

8. 7 Premium Collection EfficiencyOver80% Target 2010 LocationSep Oct. %+/- receivableActual case Premium (M) case Premium (M) HCMC 83.2% 487 826,024 369 608,59374.7%-8.5% HN 79.5% 367 1,162,390 288852,05975.9%-3.6% DN 63.0% 30 45,190 2333,78375.7%12.7% Company 80.7% 892 2,039,606 6871,497,21675.2%-5.5%

9. 8 TIA Checking Better Receipt Controlling Over Over96% Target 2010 Location13th 1st,2010 +/- Checkable caseuncheck caseratio HCM 1 96%6356690% -6% HCM 2 -510100% - HN 1 100%4133691% -9% HN 2 -2901196% - HN 3 -2512789% - DN 92%367399% 7% CT 100%1971095% -5% Company 98% 2204153 93% -5%

10. 9 POS –Policy Owner Service Not-Taken Rate Under Under4% Target 2010 Location11 th 12 th+/- Issues casesNot-taken Ratio CasesPremiumCasesPremium HCMC2.9%164 662,5565 16,8952.8%-0.1% HN5.0%576 1,702,62723 115,9055.4%+0.4% DN8.6%96 358,83213 45,57013.1%+4.5% CT6.0%153 471,48813 74,56912.2%+6.2% Total4.9%989 3,195,50354 252,9396.7%+1.8%

11. 10 Call Center Customer Care & Information Correct Over 92% Over 92% Target 2010 LocationNov. Dec. +/- Call out case Success case Success Ratio HCMC97.4%10610599.1%1.7% HN88.1%20218491.1%3.0% DN91.7%52464688.5%-3.2% CT93.7%777496.1%2.4% Total91.2%43740993.6%2.4%

12. 11 PLAN of NEXT MONTH CFS managementCFS management Banc Assurance Launch PreparationBanc Assurance Launch Preparation UW Auto Pay Procedure.Auto Pay Procedure. Renewal Receipt Strictly Checking Renewal Receipt Strictly Checking Premium POS Surrender Persuading Procedure

13. 12 AUTO PAY START Auto Pay Flow Chart 2ed times Auto pay

14. 13 POS– Surrender Persuading Procedure Customer come to Surrender SC staff SC Manager Show the disadvantage of Surrender. Give Solution Policy LoanPolicy Loan Change Pay ModeChange Pay Mode Reduce SAReduce SA Step 1. Step 2

15. 14 THANKS FOR YOUR LISTENING