1. USA.gov and GobiernoUSA.gov Michelle Chronister Office of Citizen Services and Innovative Technologies U.S. General Services Administration michelle.chronister@gsa.gov

2. USA.gov and GobiernoUSA.gov U.S. government’s official web portal English and Spanish Help the public find official information and complete tasks Renew passport, find grants and benefits, etc.

3. Communication Channels Our sites

9. Communication Channels Our sites Phone Chat E-mail FAQs

10. Ask Us Call 1-800-FED INFO (1-800-333-4636) answers.usa.gov FAQ database Chat online Monday-Friday, 8 A -8 P ET Email form

11. Communication Channels Our sites Phone Chat E-mail FAQs Search

14. Communication Channels Our sites Phone Chat E-mail FAQs Search Mobile

15. USA.gov Mobile Site Contact Your Government Search Call 1 (800) FED-INFO E-mail Us Visit Our Blog – GovGab.gov

16. Communication Channels Our sites Phone Chat E-mail FAQs Search Mobile YouTube

18. Communication Channels Our sites Phone Chat E-mail FAQs Search Mobile YouTube Facebook Twitter

21. USA.gov - Responses since January 2010 3 staff provided answers and additional information for USA.gov’s channels 80 replies to questions/inquiries Facebook: 70 Twitter: 10 8.5 hours spent over 6 months Over 2,300 clicks on trackable links used in responses

22. GobiernoUSA.gov - Responses since January 2010 3 staff provided answers and additional information for GobiernoUSA.gov’s channels 7 replies to questions/inquiries Facebook: 7 Twitter: 0 1 hour spent over 6 months Almost 150 clicks on trackable links used in responses

23. Communication Channels Our sites Phone Chat E-mail FAQs Search Mobile YouTube Facebook Twitter Short.gov URLs

24. Go.USA.gov Open to government employees Only shortens government URLs Users know they will reach official government information

25. http://www2.ed.gov/parents/academic/help/reader/index.html http://go.usa.gov/37X more portable!

26. Communication Channels Our sites Phone Chat E-mail FAQs Search Mobile YouTube Facebook Twitter Short.gov URLs

27. Thanks! Michelle Chronister Office of Citizen Services and Innovative Technologies U.S. General Services Administration michelle.chronister@gsa.gov @USAgov @GobiernoUSA facebook.com/USAgov facebook.com/GobiernoUSA