1. RESPECTING CLIENT & STAFF DIVERSITY

2. Culture is:  Provides rules for dealing with universal events.  Provides strength & stability  Continual change  Learned & then shared

3.  Lifestyle  Language  Tradition  Rules  Values  Passed on

4. Those groups that an individual may belong to within a culture  Age-related  Workskills  Economics  Politics  Gender  Religion

5. 1. Beliefs that guide your behavior 2. Beliefs that guide your communication

6. A. Cultural values  Age  Gender  Family  Religion/Spirituality  Race They support the belief and behaviors within each culture

7. B. Behavior/Practices They are guided by beliefs and passed on to encourage similar behavior C. Communication Patterns Each culture has verbal/nonverbal speech Tone, speed, volume, body language D. Methods of perceiving, judging, organizing life Choices are made day-to-day based on values and beliefs

8. What is your belief system?  Your religion  Your politics  Your ethics  Your work  Your ethnicity

9.  What are your cultural values?  What guides your behavior?  How does your cultural effect your communication style?  What is your belief system?  Religion  Politics  Health  Work  What are your similarities & differences?

10.  Birth country  Culture shock  Degree of acculturation  Merging cultures affected by:  Time in U.S.  Use of English  Rural/urban  Occupation  Education  Experiences  Socio-economics

11.  A Class Divided A Class Divided

12.  What did you learn?  What scene or scenes do you think you'll still remember a month from now and why those scenes?  Did any part of the film surprise you? Do you think someone of a different race, ethnicity, or religion would also find it surprising?

13.  What do you feel about "real life" connects with the experiment?  What have you seen or felt that is similar to what you saw in the film?  How might what you saw change the way you treat people?  How is the blue eyes/brown eyes exercise related to the Sioux prayer, "Help me not judge a person until I have walked in his shoes"?

14. “Culture provides the lens through which we view the world; the logic by which we order it; the grammar by which it makes sense.” - Kevin Avruch & Peter Black Anthropologists

15. NATIVE AMERICAN MAINSTREAM AMERICAN Family BondingIndividualism Sharing with OthersAccumulating for Self Present OrientedFuture Oriented Extended FamilyNuclear Family CooperationCompetition Acceptance of NatureMastery of Nature

16. AFRICAN AMERICANMAINSTREAM AMERICAN Family BondingIndividualism MatrifocalPatrifocal Presented OrientedFuture Oriented Spiritual OrientationPersonal Mastery

17. HISPANICMAINSTREAM AMERICAN Group EmphasisIndividualism Extended FamilyNuclear/Blended Family Person-to-PersonPerson-to-Object Acceptance/ResignationAggression/Assertion FatalisticMaster of one’s own fate Presented OrientedFuture Oriented

18. ASIANMAINSTREAM AMERICAN Group OrientationIndependence/Individualism Submission to AuthorityResistance to Authority Extended FamilyNuclear/Blended Family TraditionInnovation Respect for EldersEmphasis on Youth Respect for PastFuture Oriented ConformityCompetition

19.  Culture is a way of life shared by a group of people. Many attitudes you bring to the workplace are shaped by your culture. To understand the extent of your culture’s influence on you, think about your parents’ values.  Have you adopted them?  Were the boys in your family taught typical male roles and the girls taught typical female roles?  Did socialization influence your career choice?  What do you identify with the most in your culture?  What do you consider are the strengths and weakness of your culture?  Did your parents value blending into a dominant culture or did they prefer to maintain a strong cultural identity?

20. 1. Male to Female communication styles 2. Form of address appropriate to work setting 3. Workplace environment 4. Ethnicity & cultural values – gender FEMALES CARING FOR MALES

21. World War II – Men who value dignity at work. Have strong work ethic & drive to reach the top. Respect for leadership. Baby Boomers – Favor team approach, though driven to be the star of the team. “Me Generation” – strong emphasis on personal development. Impressed with authority, friendly relationships with their bosses.

22. Generation X – Grew up in single-parent household, “latch-key kids”, value independence in work place. Saw parents with high level of stress – emphasis on life outside of work. Not intimidated by authority, value diversity & personal expression. Millennial Generation – Internet Age. World is global & interconnected. Attitudes of hard work & innovation – World War II generation.

23. 1. Cultural Stereotyping  Assumption  May be negative 2. Cultural Prejudices  Bias toward own culture  Cultural blind spot 3. Cultural interaction with team members  Conversation  Thoughts  Feelings  Physical interaction

24.  Respect  Communicate  Verbal/non-verbal  Written  Clarify for understanding  Repeat as needed  Validate  Gender appropriate  Age appropriate

25. 1. Identify 2. Gather information 3. Create solutions 4. Select/act on solutions 5. Evaluate/revise