1. Communication skills Session 1.3.3

2. Communication skills Prepare communications to achieve results Reflect on personal communication skills Session 1.3.3

3. Steps to effective communication Who are appropriate to communicate with? What style and approach most effective? What want to achieve? What want others to do? What are key messages? What do they already know? How measure success? What style to use? What channel most effective? When is most appropriate time? How long might it take to achieve objective?

4. What do you want people to do.......? udo it INSTRUCT uuse information INFORM ugive feedback to decision-maker CONSULT uwork with decision-maker INVOLVE  make own decisions EMPOWER What do people need to feel.......? aware understand confident supportive enthusiastic committed increasing involvement, time, face-to-face

5. Advocacy POINT - clear statement - evidence - examples ACTION -what do you want them to do? WIIFT - what’s in it for them?