2. What Have I done for You lately?

3. Guiding Principles My Marketing principlesMy Marketing principles Customer needs and wants Customer needs and wants Cost of the Program Cost of the Program Convenience of Program Convenience of Program Communication Communication

4. Communications Communication is the one that will help you the most Communication is the one that will help you the most Outreach to internal customersOutreach to internal customers AGENDA – Advisory Group on Employment and Disability Advocacy AGENDA – Advisory Group on Employment and Disability Advocacy Manager training Manager training Personal visits Personal visits

5. Communications Communications to External Customers Communications to External Customers Advocacy PartnersAdvocacy Partners Disabled Veterans GroupsDisabled Veterans Groups Returning Service MembersReturning Service Members Transition Assistance Programs (TAP) Transition Assistance Programs (TAP) Operation War Fighter Operation War Fighter Military Severely Injured Center Military Severely Injured Center DOL – Representatives DOL – Representatives

6. Communications Other Partners Other Partners EARN – Employment Assistance and Recruiting NetworkEARN – Employment Assistance and Recruiting Network Bender Consulting, Inc. – Think outside the box!Bender Consulting, Inc. – Think outside the box! One-Stops – Located inside employment offices at the local level.One-Stops – Located inside employment offices at the local level. Division of Rehabilitation OfficesDivision of Rehabilitation Offices

7. I have Resumes – Now What? Résumés where do they come from? Who do I go to? When do you go to your managers? Why do I go at all?

8. Summary My goal is meeting my customer’s needs economically and conveniently and with effective communication. My goal is meeting my customer’s needs economically and conveniently and with effective communication.

9. Success is not final, failure is not fatal: it is the courage to continue that counts. Winston Churchill