1. Abacus Functionality for Tourism Students
Customer Support & Training Department
2013

2. Training House Rules Attendance is a must!
Please come to class on time.
ABACUS TEST MODE. Instructions on your table. DO NOT use live mode.
HANDS-ON! There will be time limit on exercises & exam.
CELLULAR PHONES. Silent mode please.
TELEPHONE CALLS. Please limit to 3 minutes.
COMPUTER EXPERTS! Please do not change the settings.
NON-SMOKING! Please have it outside the building.
SNACKS & DRINKS. You may have them at the pantry.

3. Objectives
Participants will be able to understand the basic workflow of a Passenger Name Record (PNR)
To build participant’s confidence in terms of:
Creating a basic PNR
PNR modification
Adding miscellaneous information to client’s bookings
To have proper knowledge about pricing a PNR and issue Electronic Ticket

4. OUR TOPICS Introduction to Abacus and its products Travel terminology
Getting to know Abacus WorkSpace
Sign In & Sign Out
Encode & Decode (city name, airline and aircraft)
Introduction to 5 Mandatory Fields
Check Air or flight availability
Create & modify basic itinerary

5. OUR TOPICS Continuation on 5 Mandatory Fields
Review: Itinerary Field Creation
Name Field
Option, Phone and Receive From Fields
End Transaction
PNR Retrieval
System reminders

6. OUR TOPICS General Facts field: Other Supplementary Information (OSI)
Special Service Request (SSR)
Frequent Flyer Program
Perform advance seat request (Pre-Reserved Seat)
Input itinerary remarks
Printer Designation & Itinerary Preview
Virtually There

7. OUR TOPICS Review: Itinerary creation and modification PNR Pricing
Electronic Ticket Issuance

8. Next topic - Introduction to Abacus