1. Rebecca Ranallo Kahl Computers in Libraries April 2008 Library Staff Training: High Tech & High Touch

2. CCPL stats $68 million budget 1000+ employees 664 employees in SEIU 106 managers and confidential clerical Top ten busiest libraries in the country

3. Recent training history 2005-06 contracted for staff training Some synchronous learning New public website with increased staff responsibility

4. Recent training history 2007 hired technology trainer Hired at 32 hours Full-time within 3 months In-house technology training E-learning tutorials

5. Training today New intranet Blended learning Contracted trainings and workshops

6. Training today E-learning tutorials online Increased blended learning options Increased 2.0 ability More hands-on Staff practice & play

7. Test case Etime tutorial Employee time and payroll software System upgrade All employees training by online tutorial Sustainable Designed for current staff Useable as an orientation tool for new staff

10. Training to come More online tutorials More interactivity More staff as technology creators

11. Interactive Strategic Planning Work on interactive modules to stimulate and build enthusiasm with staff In-person Online Integrating data, applications and video

12. Second Life Interaction in a virtual environment Online chat Virtual meeting space Virtual content creation

13. Cuyahoga Conversations Interactive conversation space Community issues and interests We host the site We manage the conversations

14. Revamping Orientation Center Online modules for Intellectual Freedom Corporate Culture Customer Service Marketing Diversity

15. Barriers Buy-in Bandwidth Updated technology Union Fear of technology Complacency

16. Outcomes Deliberate training plans Competency based More working sessions Responsibility for learning More on-demand opportunities