1. Business English Unit 1

2. Introduction My name’s Nikita Willy I’m in customer service department I’m the South East Asian customer service manager So, I look after customer service in South East Asia I report to Laurent Smith, the customer service manager She’s in charge of the customer service department

3. Introduction My name’s Laurent Smith I’m the department manager in customer service department I manage a small team of four people We’re responsible for customers in Asia We look after fifteen countries altogether

4. Introduction I have direct contact with customers I deal with problems all the time I often deal with difficult customers I have a difficult boss, as well!

5. Match them Responsible for Report to In charge of Manage Direct contact Look after Deal with Melapor ke Berurusan dengan Bertanggung jawab atas Merawat Hubungan langsung Mengatur

6. Match them Responsible for Report to In charge of Manage Direct contact Look after Deal with Melapor ke Berurusan dengan Bertanggung jawab atas Merawat Hubungan langsung Mengatur

7. Match them Responsible for Report to In charge of Manage Direct contact Look after Deal with Melapor ke Berurusan dengan Bertanggung jawab atas Merawat Hubungan langsung Mengatur

8. Notice the use of is, am, and are I’m an export manager He’s in charge of the department We’re responsible for ten countries I’m not in charge She isn’t in the office They aren’t in my team

9. Fill the gaps with these form of be Bob and Mary ………. In marketing department, but ………. In finance I’m not in charge of the department. John ……… the manager. ………. My boss My name is Winnie, ………. In customer service. Sally is my partner. ………. Responsible for nine countries My team ………. Big – only three people. We …… in charge of Hong Kong which ………. A big country Are Is I’m He’s Isn’t We’re They’re Aren’t Isn’t aren’t they’re is He’s I’m We’re areisn’t

10. Fill the gaps with these form of be Bob and Mary ………. In marketing department, but ………. In finance I’m not in charge of the department. John ……… the manager. ………. My boss My name is Winnie, ………. In customer service. Sally is my partner. ………. Responsible for nine countries My team ………. Big – only three people. We …… in charge of Hong Kong which ………. A big country Are Is I’m He’s Isn’t We’re They’re Aren’t Isn’t aren’t they’re is He’s I’m We’re areisn’t

11. I’m Kevin Alinsky I have a secret job – a part-time job I work for an airline company There are about seven people who do this job, so I’m not the only one We check the services in the plane we fly in When I travel on business, I take the plane and check the quality of the service in the plane After my flight, I write a report. It doesn’t take long And, in return, my flight is free. I don’t pay This is good for me because I need to travel a lot with my job as a trainer. I don’t like paperwork

12. Underline the correct verb I work/works for an oil company He work/works with me We check/checks the quality of the service She doesn’t/don’t work in this office I write/writes a monthly report It doesn’t/don’t take long They doesn’t/don’t pay me She have/has an assistant I don’t/doesn’t have an assistant He don’t/doesn’t like paperwork They travel/travels a lot

13. Underline the correct verb I work/works for an oil company He work/works with me We check/checks the quality of the service She doesn’t/don’t work in this office I write/writes a monthly report It doesn’t/don’t take long They doesn’t/don’t pay me She have/has an assistant I don’t/doesn’t have an assistant He don’t/doesn’t like paperwork They travel/travels a lot

14. Underline the correct verb I work/works for an oil company He work/works with me We check/checks the quality of the service She doesn’t/don’t work in this office I write/writes a monthly report It doesn’t/don’t take long They doesn’t/don’t pay me She have/has an assistant I don’t/doesn’t have an assistant He don’t/doesn’t like paperwork They travel/travels a lot

15. Speak out! I’m Jessica foster I work for Context Interior Our product is wallpaper I work in design department I’m a design manager Jessica Foster Context Interior Wallpaper Design Design manager

16. Speak out! I’m Simon Fenn I work for MaxVid Our product is Big TV screen I work in marketing department I’m a marketing manager Simon Fenn MaxVid Big TV screen marketing marketing manager

17. Speak out! I’m Cindy Cliff I work for TD Consulting Our service is management consulting I work in export consulting department I’m an export consultant Cindy Cliff TD Consulting Management consulting Export consulting Export consultant

18. Speak out! I’m Gary Sneijder I work for Hyundai Our product is car I work in design department I’m an interior designer Gary Sneijder Hyundai Car Design Interior designer

19. Speak out! I’m Lee Soijin I work for Nang Yang Our service is goods delivery I work in marketing department I’m an sales representative Lee Soijin Nang Yang Express Goods delivery Marketing Sales representative

20. Speak out! I’m Jessica foster I work for Context Interior Our product is wallpaper I work in design department I’m a design manager I manage a small team of 4 designers Jessica Foster Context Interior Wallpaper Design Design manager 4 designers

21. Speak out! I’m Simon Fenn I work for MaxVid Our product is Big TV screen I work in marketing department I’m a marketing manager I manage a small team of 5 sales supervisors Simon Fenn MaxVid Big TV screen marketing marketing manager 5 sales supervisors

22. Speak out! I’m Cindy Cliff I work for TD Consulting Our service is management consulting I work in export consulting department I’m an export consultant I manage a small team of 3 assistants Cindy Cliff TD Consulting Management consulting Export consulting Export consultant 3 assistants

23. Speak out! I’m Gary Sneijder I work for Hyundai Our product is car I work in design department I’m an interior designer I manage a small team of 2 assistants Gary Sneijder Hyundai Car Design Interior designer 2 assistants

24. Speak out! I’m Lee Dong Guk I work for Nang Yang Our service is goods delivery I work in marketing department I’m a sales representative I manage a small team of 5 salesperson Lee Soijin Nang Yang Express Goods delivery Marketing Sales representative 5 salesperson

25. Speak out! I’m Jessica foster I work for Context Interior Our product is wallpaper I work in design department I’m a design manager I manage a small team of 4 designers I’m responsible for designing new products Jessica Foster Context Interior Wallpaper Design Design manager 4 designers Design new products

26. Speak out! I’m Simon Fenn I work for MaxVid Our product is Big TV screen I work in marketing department I’m a marketing manager I manage a small team of 5 sales supervisors I’m responsible for looking after the company’s website Simon Fenn MaxVid Big TV screen marketing marketing manager 5 sales supervisors Look after the company’s website

27. Speak out! I’m Cindy Cliff I work for TD Consulting Our service is management consulting I work in export consulting department I’m an export consultant I manage a small team of 3 assistants I’m responsible for visiting important clients Cindy Cliff TD Consulting Management consulting Export consulting Export consultant 3 assistants Visit important clients

28. Speak out! I’m Gary Sneijder I work for Hyundai Our product is car I work in design department I’m an interior designer I manage a small team of 2 assistants I’m responsible for finding new interior design Gary Sneijder Hyundai Car Design Interior designer 2 assistants Find new interior design

29. Speak out! I’m Lee Dong Guk I work for Nang Yang Our service is goods delivery I work in marketing department I’m an sales representative I manage a small team of 5 salesperson I’m responsible for doing market research Lee Soijin Nang Yang Express Goods delivery Marketing Sales representative 5 salesperson Do market research

30. Speak out! I’m Jessica foster I work for Context Interior Our product is wallpaper I work in design department I’m a design manager I manage a small team of 4 designers I’m responsible for designing new products I report to product development manager Jessica Foster Context Interior Wallpaper Design Design manager 4 designers Design new products Product development manager

31. Speak out! I’m Simon Fenn I work for MaxVid Our product is Big TV screen I work in marketing department I’m a marketing manager I manage a small team of 5 sales supervisors I’m responsible for looking after the company’s website I report to general manager Simon Fenn MaxVid Big TV screen marketing marketing manager 5 sales supervisors Look after the company’s website General manager

32. Speak out! I’m Cindy Cliff I work for TD Consulting Our service is management consulting I work in export consulting department I’m an export consultant I manage a small team of 3 assistants I’m responsible for visiting important clients I report to senior export consultant Cindy Cliff TD Consulting Management consulting Export consulting Export consultant 3 assistants Visit important clients Senior export consultant

33. Speak out! I’m Gary Sneijder I work for Hyundai Our product is car I work in design department I’m an interior designer I manage a small team of 2 assistants I’m responsible for finding new interior design I report to design manager Gary Sneijder Hyundai Car Design Interior designer 2 assistants Find new interior design Design manager

34. Speak out! I’m Lee Dong Guk I work for Nang Yang Our service is goods delivery I work in marketing department I’m an sales representative I manage a small team of 5 salesperson I’m responsible for doing market research I report to marketing manager Lee Soijin Nang Yang Express Goods delivery Marketing Sales representative 5 salesperson Do market research Marketing manager

35. Speak out! A: Where do you work? B: I work in Berlin A: What company do you work for? B: I work for Vekoma A: What does your company do? B: we make rollercoaster Berlin Vekoma Make rollercoaster

36. Speak out! A: Where do you work? B: I work in Shanghai A: What company do you work for? B: I work for Phoenix A: What does your company do? B: we make bicycle Shanghai Phoenix Make bicycle

37. Speak out! A: Where do you work? B: I work in Milan A: What company do you work for? B: I work for Federal express A: What does your company do? B: we deliver goods Milan Federal Express Deliver goods

38. Speak out! A: Where do you work? B: I work in Kyoto A: What company do you work for? B: I work for Yaskawa A: What does your company do? B: we make robot Kyoto Yaskawa Make robot

39. Speak out! A: Where do you work? B: I work in Paris A: What company do you work for? B: I work for Total A: What does your company do? B: we sell oil Paris Total Sell oil

40. Match them Offer goods/service Sell abroad Create/draw Make Help/give information Build/put in Transport/send Design Supply Deliver Manufacture Install Export advise

41. It’s time for eating out

42. What would you like to eat? I’d like to eat apple pie with fresh cream

43. What would you like to eat? I’d like to eat roast chicken

44. What would you like to eat? I’d like to eat roast beef

45. What would you like to eat? I’d like to eat fried haddock

46. What would you like to eat? I’d like to eat fried cod

47. What would you like to eat? I’d like to eat grilled salmon

48. What would you like to eat? I’d like to eat fruit salad

49. What would you like to eat? I’d like to eat chips, mashed potato, and rice

50. What would you like to eat? I’d like to eat mixed vegetables and strawberry with cream

51. At the restaurant

52. Anyone else Anything else Fine thanks A table No thanks The bill The same A starter Waiter: Everything OK? David: Yes, fine thanks. Excellent Waiter: Can I get you anything else to drink? David: Nothing for me. I’m fine thanks. Ivan? Ivan: No thanks. I’m full thank you David: I think it’s time to get back, actually. Could we have the bill, please? Ivan: Hello, we have a reservation. The name’s Magnusson. A table for three. David: just a coffee for me, please. Would anyone else like coffee? Ella: To start, the tomato soup, please. David: Yes, the same for me, please. The tomato soup. Ivan: I don’t want a starter, just a main course. Can I have steak, chips, and peas, please? 4 1 5 3 6 2 7 8