1. Organisational Policy
Pages 82 – 93

2. Glossary
Policy – A written statement of the processes and procedures, rules and regulations.
Procedures – A series of interrelated steps to implement policy.

3. Organisational Policy
The purpose of policy is to communicate the appropriate rules and procedures of an organisation to all relevant stakeholders.
Policies establish expected standards of and guidelines for behaviour.
LSO’s need to establish appropriate policies for operation to enable effective achievement of their objectives.

4. Organisational Policy
Policies, along with procedures are usually written down in a policy manual. Policy documents are also made available to relevant stakeholders. Many LSO’s publish some of their policies on their website.

5. Policies, Mission and Goal
Policies must reflect an organisation’s mission and goals. If they do, they will:
Create consistency across all functions of operation
Include procedures
Assist with compliance of desired behaviours within the organisation
Offer guiding principles for actions
Recognise the rights and obligations of people

6. Effective Policy Effective policies are: Clearly expressed
Clearly communicated
Often introduced during training, where the rationale and procedures of the policy are also presented

7. Policy Areas Some policy areas include: Employee recruitment
Employee training
Privacy
Sexual harassment
Customer complaints
Occupational health and safety

8. Glossary!!
Reactive – The policy of waiting to see what develops before making a decision or plan.
Proactive – The habit of using initiative to see opportunities rather than waiting for them emerge and following them.

9. Policy Development
Policies are generally determined by top-level management. However, lower levels of management, employees and other stakeholders are often asked for input.
Top-level management is held responsible for the quality of all policies within an organisation.

10. Policy Development
Policy development may either be proactive or reactive.
Proactive policy
Generally reflects the organisations leadership culture and places the organisation as an industry-leader.
sees a organisation take a strategic approach and implement policy to affect positive change.

11. Policy Development
Reactive policy – the organisation must plan, formulate and introduce a policy in response to a pressure. These pressures may come from the internal or external environment and could include:
Legal requirements
Social influences
Union demands
Employee demands

12. Macro Policy Pressures
Sources of pressure
Examples
Legislative compliance
Ethics and social responsibility
Changing markets and international pressures
Changes in technology

13. Operating Policy Pressures
Sources of pressure
Examples
Competitiveness
Regulatory body
Unions
Lobby groups

14. Internal Policy Pressures
Sources of pressure
Examples
Shareholders
Management / Employees

15. Steps in Policy Development
Issue identification.
Research is conducted.
Stakeholders are consulted and provide input.
A draft policy is written.

16. Steps in Policy Development
The draft policy is posted and circulated for comment.
The policy is approved and finalised.
The policy is reviewed after a period of time and revised if necessary.

17. Questions Briefly outline the 7 steps of policy development. Complete:
Activity 4.7 (Pages 84 – 86)
Activity 4.9 (Page 89)