1. Central New Mexico Community College (CNM) Albuquerque, NM Barbara Burrows, Health, Wellness & Public Safety Patricia Gamboa, Math, Science & Engineering Kim Jeffries, Business & Information Technology On Course National Conference April 8-10, 2010

2. In 1996, first position was funded through Carl D. Perkins grant for the School of Applied Technologies In 1997, each school funded one Achievement Coach through a TVI Works grant In 2000, Achievement Coaches hired in BIT, SAGE, HWPS and AT

3. Achievement Coaches are a diverse group of professionals who bring a talent bank of knowledge, skills and abilities to support student success, retention and systems improvement efforts at CNM. Who are the Achievement Coaches at CNM?

4. Study Skills Test Taking Balancing school, family & work Success Plans Graduation Planning Career Coaching Goal Setting Stress Management Time Management Classroom Presentations and Workshops

5. Tutoring Services Academic Advisement Counseling Services Faculty Financial Aid Health Services Special Services Other Achievement Coaches Career Resource Center Job Connection Center Childcare Domestic Violence Resources Emergency Food & Clothing Housing/Shelter/Rental Assistance Human Services (Food Stamps) Legal Assistance Transportation

6. Consultant Therapist Academic Advisor Teacher Coach

7. Powerful Question: If I only noticed the creative, brilliant parts of my coachee, what would I have to let go of? COACHES MOTTO...

8. C= Competencies

10. Reflect active listening and understanding of the coachee’s perspective Evoke discovery, insight, commitment, or action Open-ended questions create greater clarity, possibility, or new learning Move the coachee toward what he/she desires, not justify or look backward

11. Get dumb and curious instead of taking the role of expert It’s not important what you know, it’s what the coachee knows You’re not responsible for their results

12. Each person at the table picks up a powerful question Partner with the person to your left Take turns asking your partner your powerful question Each person will have 2 minutes to respond The person asking the question will only listen

13. Designate someone at your table to be Ruben Follow the Competencies section of the COACH Model Spend 5 minutes selecting and asking Ruben 3 powerful questions Use the coaching questions handout as a guide Complete the Here And Now Section of the Strategizing For Success handout

14. Only when you know where you want to go can you find a route to get there. Dr. Howard Adams

15. O = Outcome

16. Partner with the person to your right Designate a person A and a person B Person A is the Observer Person B is making the changes Stand up back to back Person B makes 3 changes Face your partner Person A: What 3 changes did you observe? Repeat

17. Use the Outcome section of the COACH Model and the powerful questions examples Spend 5 minutes coaching Ruben in identifying his vision for his future Record the goals and outcomes on the There And Then section of the Strategizing For Success handout

18. A = Action

19. “Let not the fruit of action be your motive to action. Your business is with action alone, not with the fruit of the action.” Bhagavad-Gita

20. Use the Action section of the COACH Model Spend 5 minutes coaching Ruben using the powerful question examples to form action steps toward reaching his goals Complete The Gap section of the Strategizing For Success handout

21. CH = Checking

22. Ask Ruben if all the goals were met, and his vision for his future were realized, what one word would he use to describe how he feels Take Ruben’s word and write it on your pennant after the Equal sign What two things would have to happen for the Outcome in the Success Formula? Put those two words in the first two blanks on your pennant

23. Understanding the Material + Applying It to the Test = Accomplishment Efficiency + Self Care = Successful Good Prioritization + Acceptance = Reaching My Potential Applying Knowledge + Acceptance = Competence Study + Time = Learning & Understanding

25. Barbara Burrows School of Health, Wellness & Public Safety barbarab@cnm.edu barbarab@cnm.edu Patricia Gamboa School of Math, Science & Engineering pgamboa@cnm.edu pgamboa@cnm.edu Kim Jeffries School of Business & Information Technology fjeffries@cnm.edu fjeffries@cnm.edu