1. © BLR ® —Business & Legal Resources 1408 Performance Goals How Goals Help Supervisors Manage Employees More Effectively

2. © BLR ® —Business & Legal Resources 1408 Session Objectives Understand the benefits of setting performance goals Tailor goals to the needs of each employee Set goals to motivate superior performance Incorporate goals successfully in the appraisal process

3. © Business & Legal Reports, Inc. 1010 © BLR ® —Business & Legal Resources 1408 What You Need to Know Purpose of performance goals Criteria for setting effective goals Steps in the goal-setting process How to individualize performance goals and develop action plans Goal-setting review and evaluation Setting new goals © BLR ® —Business & Legal Resources 1408

4. Purpose of Performance Goals Communicate expectations Set measurable standards Provide a pathway to growth, and opportunity Motivate employees to perform

5. © BLR ® —Business & Legal Resources 1408 Purpose of Performance Goals (cont.) Provide an objective basis for compensation Target training Create a focus for performance appraisals

6. © BLR ® —Business & Legal Resources 1408 Performance Goals And the Law Equal opportunity laws Labor laws

7. © BLR ® —Business & Legal Resources 1408 Criteria for Effective Performance Goals MEASURABLEOBSERVABLEJOB RELATEDRELEVANT

8. © Business & Legal Reports, Inc. 1010 © BLR ® —Business & Legal Resources 1408 Criteria for Effective Performance Goals (cont.) Attainable Reasonable Specific Challenging Prioritized © BLR ® —Business & Legal Resources 1408

9. Criteria for Effective Performance Goals (cont.) Individualized Flexible Written © BLR ® —Business & Legal Resources 1408

10. Performance Goals and Employee Success Do you understand the information presented in the previous slides?

11. © Business & Legal Reports, Inc. 1010 © BLR ® —Business & Legal Resources 1408 The Goal-Setting Process Set performance goals with employees Monitor performance Document observations © BLR ® —Business & Legal Resources 1408

12. The Goal-Setting Process (cont.) Evaluate performance Discuss performance Set new performance goals together

13. © BLR ® —Business & Legal Resources 1408 Individualizing Performance Goals Review job descriptions and hiring specifications Review past performance Compare performance with goals © BLR ® —Business & Legal Resources 1408

14. © Business & Legal Reports, Inc. 1010 © BLR ® —Business & Legal Resources 1408 Individualizing Performance Goals (cont.) Physical or environmental limitations Team goals Employee’s career growth Manager’s goals and your own goals © BLR ® —Business & Legal Resources 1408

15. Developing an Action Plan For Each Performance Goal One goal for each job Guidelines for achievement Time frame Measurement standard

16. © BLR ® —Business & Legal Resources 1408 Reviewing and Evaluating Achievement Were goals achieved? If not, why not? What problems were encountered? What new skills, experience, were gained? What’s the next step?

17. © BLR ® —Business & Legal Resources 1408 Goals not yet achieved Career development goals Changing company needs Additional training or coaching Next level of achievement Setting New Goals

18. © BLR ® —Business & Legal Resources 1408 Setting Effective Performance Goals Do you understand the information presented in the previous slides?

19. © BLR ® —Business & Legal Resources 1408 The Employee’s Role in Goal-Setting Encourage active participation Listen to concerns and aspirations Seek mutual agreement Seek a good fit

20. © BLR ® —Business & Legal Resources 1408 Key Points To Remember Performance goals motivate and direct employee achievement They are essential to the success of employees, your department, and the organization Work together with employees to develop meaningful and useful goals Link each goal to an action plan