1. SARAH MEGINNES BRYAN CARNES MATT STEPHENS MATT STEWART GABE SWARTZ ANTHONY WELDINHO Customer Relationship Management

2. CRM CRM Technology Manages a Companies  Customers  Clients  Sales Prospects Data Analytics Front-line Usage

3. Customer Relationship Management Tools CRM applications Databases Data warehouses

4. Customer Relationship Management Tools CRM applications Databases Data warehouses

5. Customer relationship Management Software Approaches Operational Analytical Collaborative Sales Force Automation

6. Data Commonly Stored in a CRM Systems Contact Data Demographic Data Transactional Data Relationship Data

7. Benefits Drawbacks Simple but Very Effective Keeps People Continually Informed on Progress Everyone is Treated Equally Increase Customer Service Costs Customer churn problems Everybody is Dictated CRM Technology

8. Importance of CRM data warehouse Upkeep Cleansing Standardizing Updating data