1. Real Time Infrastructure John D. Kennedy Manager - Information Technology SLM Corporation

2. Real-Time Infrastructure The Real-Time Infrastructure (RTI) is inevitable, rolling out in phases through 2010 (0.8 probability), driving lower IT costs, greater quality of service and greater agility. Those IS organizations and service providers that are not embracing them will risk survival because their costs will be much higher than their competition. - Gartner Group

3. Today’s Challenges n-tier / multi-tier architecture spans multiple platforms….and groups no single person who understands the picture from end to end problems cause multiple groups to come together (nw, db, sec, server, app, etc.) when a problem occurs. Business doesn’t care about the components, they care about end-to-end. Oh…and reduce cost of IT

4. Real-Time Means... Consolidation of islands of unshared, underutilized, resources RTI is about sharing and leveraging peaks and valleys in utilization Increasing agility in provisioning IT resources Enabling a quicker response to changes in business demands

6. Provisioning Intel RFP - reduced intel server costs by 25% VMWare - 8:1 Consolidation of Intel Servers SAN - Pooled storage to increase storage utilization Asset Management –Software Delivery (2000 jobs monthly) –AMO - Asset Management Option –eTrust Admin - for user account provisioning –RCO - Remote Control Option Service-based integration architectures

7. Optimization Exploring Unix alternatives (linux, wintel, etc.) MS SQL Consolidation Consolidated enterprise backup solution (3TB nightly) Performance Management –agent technology deployed on every server –automated notification –auto-ticket generation –auto-escalation to meet SLA’s Re-negotiation of service contracts Charge-back of IT to business area’s

8. Availability Horizontal change management Frequent post-mortem / root cause analysis SPOF (single point of failure) evaluation at all levels –firewalls –load balancing –web servers –application servers –databases –network connectivity Application developers must become “operationally aware”

9. Recommendations Implement best practices for service-level management Enable automated server provisioning through server configuration management Consolidate servers and storage and evaluate workload consolidation Force programmers to be “operationally aware” Include business area in setting IT priorities