1. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 1 Operations Management at a Glance Presented By: Matt Morarity District Manager The Steak n Shake Company Mark Feliciano H.R. Manager mark.feliciano@steaknshake.com

2. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 2 The Steak n Shake Company Company History Second oldest chain founded in 1934 Over 400 units in operation in 19 states New President Peter Dunn Indiana Division Established division with 51 operating units Currently 8 District Managers, 51 General Managers, and 250+ Managers Average unit has $1.5 million in sales, 4 Managers, and and 40-60 CrewMembers

3. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 3 Steak n Shake Business Drivers Management responsibilities focus on: Sales People Controls

4. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 4 Sales Needed for financial success of any company Focus on customer service Internal Audits - Q.S.C. External Audits - Customer Feedback Sales Drivers LSM projects - Marketing responsibilities Community involvement Management empowerment Run a business (steakburgers and milkshakes) Empowered to grow sales

5. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 5 People Results achieved through developing right people Proper training and development Extensive training at each level Classroom and hands-on training Management responsible for feedback Formalized feedback, reviews, and evaluations Treating individuals fairly Proper placement Quality of life Clear communication

6. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 6 Controls Profits that make sense Major Cost Areas Labor Food Cost Secondary Cost Areas Inventory Sundry Tools to achieve results Labor Scheduling System Inventory Control Sheets Profit and Loss Statements Financial Plans

7. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 7 All levels of management in operations play a role Each level has different responsibilities All levels work towards common goals Each level is held individually accountable Each goal must be measurable and relevant Responsibility Alignment

8. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 8 Division Manager Results through functional areas Each division structured into functional areas Operations Human Resources Training All functional areas drive operations to achieve: Full P&L and Operational Responsibility (up to 40 to 50 restaurants) Development of new D.M.’s and G.M.’s Business Planning and Budget Reviews

9. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 9 District Manager Results through leadership Buy in from G.M. on unit goals to achieve: Full P&L and Operational Responsibility (up to 5 to 10 restaurants) Development of new D.M.’s and G.M.’s Continued Advanced Leadership, Business Presentation Skills

10. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 10 General Manager Results through management and crew Full P&L and Operational Responsibility of Single Unit Development of Managers and Crew Members Guest Sensitivity and Awareness Individual Development Programs

11. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 11

12. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 12 What questions might you have?

13. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 13 Operations Management at a Glance Presented By: Matt Morarity District Manager The Steak n Shake Company Mark Feliciano H.R. Manager mark.feliciano@steaknshake.com