1. Chapter 14 Preparing and Planning to Manage

2. What is a Manager b coordinate on a daily basis peoplepeople processesprocesses other resourcesother resources

3. Management Functions b planning b organizing b directing b controlling

4. Planning b strategic plans are long range (3-5 years) b tactical plans are mid-range (one year or less) b operations plans are short-term (day-to- day)

5. Organizing b what jobs need to get done b hire and train new employees b arranging equipment, materials and other resources

6. Directing b conveying your plans, assignments, and instructions to your employees

7. Controlling b the process of comparing your expected results with actual performance

8. Leadership Styles b Power-oriented total control over the whole operations; works best in large organizations or where employees are untrained, inexperienced or involved in a crisistotal control over the whole operations; works best in large organizations or where employees are untrained, inexperienced or involved in a crisis b Routine-oriented keeping the operation running smoothly rather than accomplishing other goalskeeping the operation running smoothly rather than accomplishing other goals b Achievement-oriented open to new ideas and seeks out employee suggestionsopen to new ideas and seeks out employee suggestions

9. Management Skills b human relations b communication b math b problem solving and decision making b technical skills b time management b conceptual skills (thinking, reasoning and logic)

10. Management Plan b day-to-day operational policies b organizational structure b hiring policies b personnel policies working hours, payment policies, benefits, termination policiesworking hours, payment policies, benefits, termination policies b purchasing and inventory activities b production and distribution activities b total quality management