1. Chapter 12 Implementation and Maintenance

2. OBJECTIVES Implementation Strategies Maintenance Strategies
Implementation & Maintenance: Objectives
OBJECTIVES
Implementation Strategies
Proper Testing & Readiness of the Website
Site Performance Issues
Disaster Planning & Recovery
Staff Training
Implementation Management
Maintenance Strategies
Monitoring Website Traffic

3. IMPLEMENTATION STRATEGIES
Implementation & Maintenance: Implementation Strategies
IMPLEMENTATION STRATEGIES
Proper testing & readiness of website
Reliability of technology
Readiness of ISP to load website & handle traffic
Security of lines & payment system
Customer service staff training
Readiness of fulfillment process with vendor’s warehouse
Performance check of entire system before actual deployment
Assignment of a Web team to monitor, maintain & upgrade the system

4. PROPER TESTING & READINESS OF WEBSITE
Implementation & Maintenance: Implementation Strategies
PROPER TESTING & READINESS OF WEBSITE
Response time to inquiries
Stress testing
Recovery testing
Human factor testing
Staging testing

5. TEST PLAN Criteria for visitor testing
Implementation & Maintenance: Implementation Strategies
TEST PLAN
Criteria for visitor testing
Load website & prepare website procedure
Website & system tests
Procedure for making necessary corrections

6. TEST PLAN Syntax Errors Logic Errors
Implementation & Maintenance: Implementation Strategies
TEST PLAN
Syntax Errors
Violate rules of language in which website is written
Logic Errors
Deviations from a range of acceptability
Website Testing vs. Total System Testing
Visitor Acceptance Testing

7. QUALITY ASSURANCE Development of controls to ensure a quality website
Implementation & Maintenance: Implementation Strategies
QUALITY ASSURANCE
Development of controls to ensure a quality website
Emphasized in every stage of website development life cycle

8. QUALITY ASSURANCE Correctness Scalability Maintainability Reliability
Implementation & Maintenance: Implementation Strategies
QUALITY ASSURANCE
Correctness
Scalability
Maintainability
Reliability
Optimum Performance
Alpha Test vs. Beta Test

9. SITE PERFORMANCE ISSUES
Implementation & Maintenance: Implementation Strategies
SITE PERFORMANCE ISSUES
Merchant Server
Applications Server
Payment Processor
Back-end Databases

10. DISASTER PLANNING & RECOVERY
Implementation & Maintenance: Implementation Strategies
DISASTER PLANNING & RECOVERY
Disaster Recovery Plan
Contingency plan for resuming operations when a problem disrupts normal operations
Identifies potential threats, prioritizes website & other applications, and devises safeguard to minimize losses in the event of a disaster

11. GOOD DISASTER RECOVERY PLANNING
Implementation & Maintenance: Implementation Strategies
GOOD DISASTER RECOVERY PLANNING
Assessing website’s vulnerabilities via risk analysis
Reducing / preventing technical & operational risks to online environment
Developing cost-effective solutions
Ensuring alternative Internet access modes
Providing disaster recovery procedures
Training e-commerce staff in disaster recovery methods

12. RECOVERY PLANNING Backup In-house vs. Outsource Redundancy
Implementation & Maintenance: Implementation Strategies
RECOVERY PLANNING
Backup
Redundancy
Mutual aid with another organization
Uninterruptible power supply
In-house vs. Outsource

13. DISASTER/RECOVERY PLAN
Implementation & Maintenance: Implementation Strategies
DISASTER/RECOVERY PLAN
Appoint a competent team of representatives (ie - Web designer, IT representatives, and customer service staff)
Prepare planning
Draft a disaster/recovery manual

14. STAFF TRAINING E-learning Web-based training Mostly outsourced
Implementation & Maintenance: Implementation Strategies
STAFF TRAINING
E-learning
Web-based training
Mostly outsourced
Less pressure on IT department
Hard to monitor

15. IMPLEMENTATION MANAGEMENT
Implementation & Maintenance: Implementation Strategies
IMPLEMENTATION MANAGEMENT
Project Management
Estimating resource requirements
Scheduling tasks & events
Providing for training and site preparation
Selecting qualified staff & supervising their work
Monitoring project’s program
Documenting
Periodic evaluating
Contingency planning

16. IMPLEMENTATION ISSUES
Implementation & Maintenance: Implementation Strategies
IMPLEMENTATION ISSUES
Performance
Personnel
Integrating front-end commerce site with back-end fulfillment vendors
Maintenance & enhancements
Post-implementation planning

17. IMPLEMENTATION CONSIDERATIONS
Implementation & Maintenance: Implementation Strategies
IMPLEMENTATION CONSIDERATIONS
Ensure each staff knows his/her job
Sell all participants on importance of working together as a team
Plan ahead on how to solve predictable problems
Establish a specific procedure for handling routine problems

18. MAINTENANCE STRATEGIES
Implementation & Maintenance: Maintenance Strategies
MAINTENANCE STRATEGIES
Check for website operational errors, links & contents
Web designers use a syntax-checking program to catch errors before the website is fully operational
Eliminate all dead links
Check fax & orders

19. MAINTENANCE STRATEGIES (Cont’d)
Implementation & Maintenance: Maintenance Strategies
MAINTENANCE STRATEGIES (Cont’d)
Process invoices for items that are readily available
Use s for communications with customers, vendors, and employees
Upgrade or redesign website

20. MAINTENANCE CONSIDERATIONS
Implementation & Maintenance: Maintenance Strategies
MAINTENANCE CONSIDERATIONS
Make website attractive
Minimize load times
Text should be displayed quickly
Verify ordering information
Encourage customer feedback
Maintain & upgrade technology

21. MAINTENANCE CONSIDERATIONS (Cont’d)
Implementation & Maintenance: Maintenance Strategies
MAINTENANCE CONSIDERATIONS (Cont’d)
Ensure a reliable invoicing system
Ensure easy to maintain inventory system
Monitor & evaluate server reports
Watch disk usage
Bandwidth consumption

22. MONITORING WEBSITE TRAFFIC
Implementation & Maintenance: Maintenance Strategies
MONITORING WEBSITE TRAFFIC
Dates & times of the hits
Visitor’s login name
Visitor’s IP address
Visitor’s host
Request
Name of the host
Cookies
Number of pageviews

23. Chapter 12 Implementation and Maintenance