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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 1 Chapter 5 Teamwork and Global Considerations Technical Communication, 12 th Edition John M. Lannon Laura Gurak
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 2 Managing a Collaborative Project Appoint a group manager. Define a clear and definite goal. Decide on the type of document required. Divide the tasks. Establish a timetable. Decide on a meeting schedule. Establish a procedure for responding to the work of other members. (continued on next slide)
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 3 Managing a Collaborative Project Develop a file-naming system for drafts. Establish a procedure for dealing with interpersonal problems Select a group decision-making style. Decide how to evaluate each member's contribution. Prepare a project management plan. Submit progress reports regularly.
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 4 Conducting Meetings Set an agenda. Ask each person to prepare as needed. Appoint a different “observer” for each meeting. Begin by summarizing the minutes of the last meeting. Give all members a chance to speak. Stick to the issue and keep things moving. Observe, guide, and listen. Summarize major points before calling for a vote. End the meeting on schedule.
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 5 Sources of Conflict Interpersonal differences Gender differences Cultural differences
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 6 Managing Group Conflict Collaboration requires compromise and consensus Give everyone a chance to be heard Take everyone’s feelings and opinions seriously Don’t be afraid to disagree Offer and accept constructive criticism Find points of agreement with others who hold different views When the group does make a decision, support it fully
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 7 Guidelines for Active Listening Don’t dictate. Be receptive. Keep an open mind. Be courteous. Show interest. Hear the speaker out. Focus on the message. Ask for clarification. Be agreeable Observe the 90/10 rule.
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 8 Thinking Creatively Explore each of the following ways of “thinking outside the box.” Brainstorming Brainwriting Mind-mapping Storyboarding
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 9 Reviewing and Editing the Work of Others When reviewing, inform the writer how you responded as a reader, pointing out what works and what doesn’t When editing, actually ‘fix’ the piece by making it more precise and readable.
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 10 Ethical Abuses Intimidating one’s peers Claiming credit for others’ work Hoarding information Activity: Go to http://www.business-ethics.com and see what it takes to be nominated for the top 100 corporate citizens.http://www.business-ethics.com
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 11 Tools for Electronic Collaboration Basic e-mail Instant messaging Groupware Digital whiteboard Project management software Blogs Teleconferencing Videoconferencing
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 12 Interpersonal Issues in Global Teams Omitting social cues Misunderstanding cultural codes Misusing humor, slang, and idioms Misusing culturally specific references Failing to allow for easy translation Failing to listen
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© 2011 Pearson Education, Inc., publishing as Longman Publishers. 13 Any Questions? For additional help reviewing this chapter, please visit the Companion Website for your text at http://www.pearsonhighered.com/lannon.
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