1. Ketso Customer Networking & Skills & New Resources

2. What are your aims for the afternoon? The aim is to be fairly flexible, and maybe even have two parallel streams at part if need be

3. Aims of the day Learn from each other about how we are using Ketso Get new ideas for using Ketso Solve problems with using Ketso Learn about the tools and resources available for planning and running a Ketso workshop and capturing outcomes Understand key principles of stakeholder engagement and how Ketso helps to implement them Options: Get some feedback on future plans Possibly learn more about how to use Action Planning Grid?

4. Introductions

5. ‘Ketso’ means ‘Action’ in Lesotho - where it was invented in 1995

6. Ketso is a hands-on kit for creative engagement

7. Invented by Dr. Joanne Tippett, a Lecturer at the University of Manchester (on the right)

8. Originated in Southern Africa, where women didn’t tend to speak up, with the aim to give everyone a voice

9. Ketso was used in Southern Africa to help communities change this...

10. … to this: sustainable living

11. Developed further in Planning PhD at the University of Manchester ( with the ESRC & Mersey Basin Campaign )

12. … working to develop a vision for a sustainable North Manchester

13. Local enthusiasm for the community plan moved a former landfill site from 30 th on the list

14. ... for funding, to the first. It is now a country park (transformed with £1.7 million of Newlands funding).

15. Ketso is in use in 26 countries, and a wide range of contexts, such as:

16. Action research with Tesco (over 250 staff)

17. Engaging with stakeholders of all ages and backgrounds in health related issues

18. Community & neighbourhood planning (e.g. with 400+ people, Renfrewshire’s Community Planning Conference)

19. Equality and diversity work (e.g. with refugees and asylum seekers, LGBT integration)

20. Strategy development and team meetings (e.g. Managers’ Seminar with 200+ staff, Renfrewshire Council)

21. Teaching and learning at all levels (from primary schools to undergraduates to staff training to PhDs)

22. Used around the world, e.g. Cameroon (below), Jordan, Peru, Rwanda, UK, Russia, Palestine

23. Ketso is based on tried and tested principles that have come from years of experience For example... Everybody has something to contribute Building a shared picture of a situation helps everyone get on the same page The way we approach thinking about something makes a big difference to what happens!

24. Outcomes from workshops can be captured

25. …and written up for a report

27. How Ketso works Instructions & Clarifications

28. We go through the process a stage at a time For each stage we will ask a different question. Spend some time thinking and writing your own ideas down on leaves. Go around sharing your ideas one at a time and put them on the Ketso.

29. Write or draw one idea per leaf, write so others can read

30. Remember to use the ‘magic pens’, Ketso is reusable – the bits rinse clean in water

31. Think then share - time on your OWN to develop ideas before sharing & discussing them

32. Each stage will use a different leaf colour

33. Different coloured leaves Write on the coloured side of the leaf We’ll explain the colours of the leaves as we go. The different colours help us to: Easily see what’s been said Think more clearly Follow trains of thought together

34. If you are colour-blind There is a letter in the corner of the leaves G for Green Y for Yellow B for Brown (and brown leaves have a border)

35. Each stage lasts about 10 minutes

36. Bell to move to next stage – first ring person talking has a moment to finish what saying

37. Preview of what the different colours will mean – we’ll remind you as we go! Uses of Ketso Outcomes from using Ketso Future possibilities Challenges Solutions

38. KETSO !

39. First stage – How are you using Ketso?

41. Now unfold the felt

42. Move the centrepiece to the centre of the felt, this is the focus of the workshop

43. Branches provide themes (There are blanks for ideas that don’t fit these themes and new, emerging themes)

44. Take it in turns to read out your ideas – one person reads one idea at a time…

45. Place leaves on the felt as you read them out

46. Point leaves at branches – wherever you think the idea fits best

47. Discuss the ideas after all the leaves have been put on the felt

49. Outcomes from using Ketso What has happened as a result of using Ketso? What benefits have you found?

50. Next stage – New, creative ideas Green Leaves How could things be done differently? Be creative, there are no right or wrong answers Don’t worry about practicalities... ( yet )

51. Think outside of the box!

52. Forgot what a colour means? There is a legend in the corner of the felt.

53. Cluster similar ideas

55. Next stage – Table Swap

56. Table Swap – icons What is important? Point 5 exclamation icons at the ideas your group thinks are important make it fun

57. Table Swap – icons and comments cards make it fun Write why it’s important on a white comments card Use the white comments cards for other questions or comments too What is important? Point 5 exclamation icons at the ideas your group thinks are important

59. Next stage – Challenges, Barriers Grey Leaves What are the key barriers and challenges? What gets in the way or makes things difficult?

61. Ideas for Overcoming Challenges Challenges Solutions Green leaves for more new ideas

63. Filtering ideas – what moves us forward? Share ideas with colleagues As a group, take 3 yellow tick icons Place them by 3 key ideas on your Ketso that you think would really help take things forward

64. Goals & SuccessYellow Leaves Go back to the Measures of Success from the warm-up exercise (on the small felts) Add them to the Ketso where they fit best (you don’t have to put all the leaves on the felt)

65. GoalsYellow Leaves What goals are suggested by the icons? Develop specific and ambitious ideas

67. If time – add any new ideas of any kind that would help to achieve the goals... What works? Future possibilities Challenges Solutions Goals

69. Final stage – Individual Action Card On your personal action card, write down something that you will do after this Ketso session is over, from what you have heard, experienced or learned today. This could be as simple as to find out about something, talk to somebody, or perhaps something more substantial, like change the way you do things!

70. The next stage could be developing a full action plan, using the Ketso grid

71. What will happen to the outcomes from this workshop?

72. To find out more about Ketso and how you can use it – see www.ketso.com

73. Closing – Feedback & Questions Each table – please share one idea from the day that struck you as particularly interesting or important Any final questions or comments? Thank you!

76. Ketso grid for action plan

77. Arranging ideas in time

78. Time management This session again really made me think about time management, as we used Ketso to display a timeline from now until the presentation date. I knew we were pushed for time but actually stopping and reviewing the situation by analysing what we had to do and by when really made myself and the group a lot more effective and efficient in our decisions.

79. Process – action planning What: goals and milestones – what are you trying to achieve? How: actions to achieve the goals When: what is the timescale, when do actions need to happen? Where do the actions go on the timeline? How much: what is the budget? What do all the components cost? Who: is going to do this? Who is responsible?

80. Overview of the Day 9:30 - Warm up to day and intros Introduction to Ketso and practice workshop Key Principles of Stakeholder Engagement 11:05 – 11:20 - Break Action planning grid practical Key principles of effective workshops Managing data capture and analysis Running a workshop Facilitation practice group 1 1:00 - 1:45 - Lunch

81. Overview of the Day Facilitation practice group 2 & 3 Planning a workshop (applied to your contexts) Introduce BASICS 3:15- 3:30 - Break Apply BASICS to planning your own workshops Practicalities and packing up Review and reflect 4:30 - End

82. Key principles for effective and engaging workshops & the Ketso approach to implementing them

83. Engaging workshops: 3 fundamentals Everyone’s Voice Shared Big Picture Effective ThinkingWare (workshop process)

84. Engaging workshops: 9 key principles Everyone’s Voice Give everyone the means to make an input Have a balance of individual and group time Have an activity for each key question or stage Shared Big Picture Provide a way to build ideas into a shared picture Make connections and look for patterns Use multi-sensory learning Effective ThinkingWare Start and end with the positive Develop solutions to problems Prioritise ideas and lead into action

85. Ketso was launched as a social business in 2009

86. Mission: to provide tools for engaging people worldwide to learn together & develop creative solutions

87. Helping people run good workshops by selling & renting kits…

88. & providing free open-source resources, e.g. workshop plans, slideshows, how-to videos

89. … & Creating job opportunities for disadvantaged people in kit manufacture

90. e.g. the kits are assembled in a sheltered workshop in the UK

91. How Ketso helps you implement the key principles of engaging workshops

92. Engaging workshops: 3 fundamentals Everyone’s Voice Shared Big Picture Effective ThinkingWare (workshop process)

93. Everyone’s Voice: the Ketso approach Give everyone the means to make an input Give everyone a pen and leaves Keep checking that everyone has leaves!

94. Everyone’s Voice: the Ketso approach Give everyone the means to make an input Have a balance of individual and group time Give everyone a pen and leaves Keep checking that everyone has leaves! Think then share Give out the different coloured leaves in stages to ‘re-set’ the process of think then share

95. Everyone’s Voice: the Ketso approach Have an activity for each key question or stage Active approaches engage more people, more of the time Think of each bit of kit and how you will use it for each stage (e.g. what will the colours stand for) Remember there are sample workshop plans and resources to help you with this!

96. Engaging workshops: 3 fundamentals Everyone’s Voice Shared Big Picture Effective ThinkingWare (workshop process)

97. Shared Big Picture: the Ketso approach Felt workspace captures ideas Branches give (some) structure Provide a way to build ideas into a shared picture

98. Shared Big Picture: the Ketso approach Felt captures ideas Branches give (some) structure Move the leaves, develop clusters Look at how the colours group around the branches (e.g. where are the problem areas?) Use icons to prioritise and show links Build a shared picture Make connections and look for patterns

99. Shared Big Picture: the Ketso approach Ketso is highly visual (e.g. coloured leaves) Ketso is very tactile ( hands on and moveable) Ketso provides opportunities for listening and speaking (aural) Participants also have quiet time to write or draw ideas (reflective) Use multi-sensory learning

100. Engaging workshops: 3 fundamentals Everyone’s Voice Shared Big Picture Effective ThinkingWare (workshop process)

101. Effective ThinkingWare: the Ketso approach Start and end with the positive Ask what is going well? What works? What assets have we got? Brown leaves - this is the soil we have to grow ideas in

102. Develop solutions to problems Effective ThinkingWare: the Ketso approach Start and end with the positive Ask what is going well? What works? What assets have we got? Brown leaves - this is the soil we have to grow ideas in Always give some time to develop solutions to problems Grey rain clouds bring forth the shoots of new green leaves

103. Effective ThinkingWare: the Ketso approach Prioritise ideas and lead into action Remember takeaway messages & action points, what happens next? Develop an action plan on Ketso Planners or Grid & use action cards

104. Effective ThinkingWare: the Ketso approach The colours guide you through a growth metaphor The yellow sun that drives growth (goals) Grey rain clouds get between us and the sun (challenges) & bring rain Green shoots of new ideas (future possibilities) Brown soil, what we already have to grow our ideas in

105. Each bit of the kit helps lead you through running a good workshop

106. Ketso extends your capacity as a facilitator

107. Gives everyone a voice, increasing commitment

108. Harnesses the creativity of people at all levels

109. Makes productive use of people’s time

110. As show in 2012 independent survey (Lancaster University), 80 customers responded

111. People with different languages and levels of literacy can engage The Ketso is particularly useful for me to communicate with members. My English level is low… It makes me difficult to actively participate group projects. Last semester I could not insist my opinion… However, with the great tool covering many different kinds of group meetings I was able to clearly suggest my thought on a meeting.

112. Ideas being heard In past experiences of group work, I have often taken a backseat in group discussion as other more outspoken characters tend to hold the discussion. Using Ketso, it is also possible to set aside individual thinking time and sharing time... I enjoyed Ketso as I felt it gave everyone a higher sense of equality.

113. Engaging workshops: the theory Everyone’s Voice Paulo Freire, Ivan Illich Robert Chambers - Participatory Rapid Appraisal Edward de Bono - trains of thought & brainstorming David Kolb and Donald Schon - activity-led learning Shared Big Picture Tony Buzan - Mind Mapping Howard Gardner – multiple intelligences Fritjof Capra, Peter Checkland, Maturana & Varela– Systems Thinking Alan Savory – Holistic Resource Management Effective ThinkingWare Edward de Bono – different modes of thinking George Lakoff - metaphors Geoffrey Vickers - appreciative inquiry Caroline Moeser, John McKnight &Jody Kretzmann – asset-based dev.