1. Presentation of Capabilities contact information Kevin Monte de Ramos KMONTE@kmdr.net (888) 563-7638

2. Corporate Overview C-corporation in Atlanta, GA - founded in the year 2000 - small disadvantaged business entity (SDBE) - research and design services - utilities, social service, software, and manufacturing industries Quebec office - open regional office in 2004 - seek retained-services contract - goal to hire locally

3. Primary Services program design and evaluation - process and impact assessment - energy efficiency projects - affordability programs and collection practices - consumer demand / cost-of-service studies - public policy and regulatory compliance service delivery infrastructure - business analysis - software components - information systems design - database applications

4. Design and Evaluation Projects - customer satisfaction and loyalty studies - economic and social impact studies - Demand Side Management (DSM) load switching programs appliance sales and leasing integrated resource management - retrofit effectiveness studies - changes in customer payment behavior - effects of bad debt retirement programs - long-term effects of home weatherization

5. Software Solutions - automated account profiles - marketing support platform - web-based energy efficiency stores - energy service data warehouse - workflow management systems - meter data acquisition - resource allocation and revenue estimation system - utility bill print solutions - administrative tracking systems - industrial and aggregate bill design

6. Evaluation Output identify differences between populations - descriptive statistics - significance testing identify relationships within a population - regression analysis - correlation estimate current and future impacts - simulation models - economic forecasts readable and reliable reporting - not just data … Information!

7. Value of Program Evaluation evaluation as an information technology - build support for your initiatives - make informed business decisions - improve operational efficiency - target products and services - combines science and intuition return on investment - valuable in all phases of program development - improve service delivery - enhance community relations - gain a competitive advantage - raise revenues and profits

8. Become a Trusted Business Partner serve your immediate needs - supplement existing efforts - resource for specialized services - transfer industry knowledge and practices develop corporate initiatives - market transformation services - evaluate energy efficiency pilots - develop new payment options - access federal and provincial assistance funds become your confidant - share ideas to improve operations