1. trouble ticket https://store.theartofservice.com/the-trouble-ticket-toolkit.html

2. Issue tracking system 1 An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization https://store.theartofservice.com/the-trouble-ticket-toolkit.html

3. Support automation - Types 1 *'Assisted Support Automation' is the software that enables support personnel to remotely access their customers desktop or server for diagnostics and trouble ticket resolution. https://store.theartofservice.com/the-trouble-ticket-toolkit.html

4. Issue tracking 1 An 'issue tracking system' (also 'ITS', 'trouble ticket system,' 'support ticket,' 'request management' or 'incident ticket system') is a computer software package that manages and maintains lists of Issue (computers)|issues, as needed by an organization https://store.theartofservice.com/the-trouble-ticket-toolkit.html

5. Business activity monitoring - Key features 1 Some BAM solutions additionally provide trouble notification functions, which allows them to interact automatically with the trouble ticket system. For example, whole groups of people can be sent e-mails, voice or text messages, according to the nature of the problem. Automated problem solving, where feasible, can correct and restart failed processes. https://store.theartofservice.com/the-trouble-ticket-toolkit.html

6. Granular configuration automation - Driving factors 1 The incident may be captured, monitored and the results reported using standardized forms, most of the time even using a help-desk or trouble tickets software system to automate it and sometimes even a formal process methodology like ITIL https://store.theartofservice.com/the-trouble-ticket-toolkit.html

7. Service assurance 1 * Trouble ticket management https://store.theartofservice.com/the-trouble-ticket-toolkit.html

8. IBM Tivoli Storage Manager - Interface Products 1 * Power Administrator for TSMhttp://www.mm- it.at/en/tsmpoweradministrator_en.html - Complete and easy to use GUI for administration, management, monitoring, reporting and error analysis of TSM environments. Includes a report builder to define custom reports with many different performance elements. Capable of sending SNMP traps and emails for new TSM messages, generated reports, and even trouble tickets. https://store.theartofservice.com/the-trouble-ticket-toolkit.html

9. Outline of Perl - Free software programmed in Perl 1 * OTRS - Open-source Ticket Request System. Free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. https://store.theartofservice.com/the-trouble-ticket-toolkit.html

10. OTRS 1 'OTRS', an initialism for 'Open-source Ticket Request System', is a free software|free and open-source software|open-source issue tracking system|trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications. https://store.theartofservice.com/the-trouble-ticket-toolkit.html

11. Event correlation - Events and event correlator 1 This tool is automatically fed with events originating from managed elements, monitoring tools, the Trouble ticket system|Trouble Ticket System, etc https://store.theartofservice.com/the-trouble-ticket-toolkit.html

12. Event correlation - Events and event correlator 1 Most event correlators can receive events from trouble ticket systems. However, only some of them are able to notify trouble ticket systems when a problem is solved, which partly explains the difficulty for Service Desk (ITSM)|Service Desks to keep updated with the latest news. In theory, the integration of management in organizations requires the communication between the event correlator and the trouble ticket system to work both ways. https://store.theartofservice.com/the-trouble-ticket-toolkit.html

13. Trouble ticket system 1 An 'issue tracking system' (also 'ITS', 'trouble ticket system,' 'support ticket,' 'request management' or 'incident ticket system') is a computer software package that manages and maintains lists of Issue (computers)|issues, as needed by an organization https://store.theartofservice.com/the-trouble-ticket-toolkit.html

14. FraLine - Projects 1 fraLine developed the fraDesk, a multi- user capable trouble ticket system for coordinating and documenting customer requests, incident reports or general processes based on division of labor. fraLine uses this software in its own everyday routine. The fraDesk is free software and was presented at the CeBIT 2008 in Hanover, Germany. https://store.theartofservice.com/the-trouble-ticket-toolkit.html

15. For More Information, Visit: https://store.theartofservice.co m/the-trouble-ticket- toolkit.html https://store.theartofservice.co m/the-trouble-ticket- toolkit.html The Art of Service https://store.theartofservice.com