1. Everything we know. For you. Norse Consulting Amanda Allen Scott Becker Max Colaner Johna Johns Christine Kohrs Ann Steward Terry Stickels

2. Objectives  Evaluation of the Taleo system  Ease of job search and application process  Response time from the recruiter  Interaction with the recruiter (if any)

3. Data Collection Evaluation Process  Applicant  Date Applied  Requisition number  Position Title  Location  Start time  End time  Number of clicks  Feelings  Communication

4. Application Process  Applied for 1-2 jobs per week beginning October 3 rd through November 6 th  Minimum of 12 per person  Total of 89 jobs  Locations  Drake  University Hospital  West Chester  UC Health Business Center

5. 4 Categories of Concern

6. The Signup  Locating Taleo page  Easily misled  Navigation of Taleo page  Buttons  Locations, font color and size  Resume Upload and Formatting  Auto Populate function  Missing information

7. The Job Search  Multiple search option methods  Did not seem to work correctly  Multiple locations  Search Boxes  Difficult and cumbersome  Options are very broad

8. The Job Search  Job titles  Inconsistent across locations  Vague titles and descriptions  Inconsistent formatting (abbreviations)  System Navigation  Multiple locations  Multiple jobs

9. Communication  Unclear expectations  Vague or unclear application status  Status titles and descriptions  Continual checking of one’s status  Time frame on all applications  Account options for further communication

11. Healthcare Comparisons  Christ  Signup process very difficult  Search process very easy  Communication well done  Good Samaritan  System very user friendly  Easy to navigate and user friendly

12. Healthcare Comparisons  Mercy - Taleo  Lots of drop down boxes  Prescreening test  Cincinnati Children’s - Taleo  Informs user of auto-populate function  Detailed job requirements  Less compact screen

13. Healthcare Comparisons  St. Elizabeth  Account setup  Good Communication  Tri-Health  Very user friendly system  Easy to navigate  Easy search functions

14. Internal comparisons by location Application Received Reviewing Resume No Longer Under Consideration Total University Hospital 33 (70.21%)8 (17.02%)6 (12.77%)47 (100%) UC Business Center 4 (18.18%) 14 (63.64%)22 (100%) West Chester 1 (11.11%)08 (88.89%)9 (100%) Drake 4 (36.37%)07 (63.64%)11 (100%) Total 42123589 (100%) After 6 weeks many of our application statuses are currently listed as: Application Received and Reviewing Resume

15. Suggestions  Route to Taleo  Resume formatting  Additional search criteria  Job descriptions and titles  Physical addressing  Grouping of job categories  Communications  Application status and timelines  Additional search functions

16. In summary  Applicant Experience  Positive feedback  Automated email system is valuable  Taleo system is not uncommon in the healthcare sector or other business entities  Listing jobs by priority  Contact with a recruiter  Follow up applications easier