1. Managing Change Key Influences on the Change Process: Culture
Bureaucratic and risk averse environments are career killers because of their impact on learning.
John Kotter
We need a can-do, vibrant, innovation-driven culture. Not wearing a tie is just a snippet of that.
Paul Walsh
BUSS4.10 Culture

2. In this topic you will learn about:
Types of organisational culture
Reasons for and problems of changing organisational culture
Assessing the importance of organisational culture
BUSS4.10 Culture

3. Organisational Culture
“The specific collection of values and norms that are shared by people and groups in an organisation and that control the way they interact with each other and with stakeholders outside the organisation.”
Source : Wikipedia
The culture of a business affects the way in which
the business operates. This includes:
Decision Making
Organisational Structure
Communication
Leadership styles (cause or effect?)
Attitude towards work
Youtube
An Inside Look at Google - Working at Google
BBC
Google your way to a wacky office
By Jane Wakefield  BBC Technology reporter, BBC News website, in Zurich
Click to play
Sliding into work at Google HQ
If your ideal workspace includes a slide, a games room, a 'chill-out' aquarium and plenty of free food then you had better get your CV into Google.
What are the key features of the organisational culture at Google?
How might this influence the business performance?
BUSS4.10 Culture

4. Types of Organisational culture
The AQA specification states that types of organisational culture include: power, entrepreneurial and task
Power culture
A few people central to the organisation have control
Associated with
Centralised decision making
Autocratic leadership
Entrepreneurial culture
Risk taking and innovation are actively encouraged and rewarded, whilst failure is not criticised
Decentralised decision making
Democratic leadership
Task culture
Emphasis on achieving set outcomes through cooperation and team work
Matrix structures
Delegation
Can you define all the terms used within this slide?
BUSS4.10 Culture

5. Reasons for changing organisational culture
Change in owners / leaders
Recap BUSS4.7 - how might a change in ownership mean a change in culture?
Change in corporate objectives
Change in size
Mergers and takeovers can often mean businesses with different cultures joining together
Responding to market conditions
New competition
Economic climate
How might the organisational culture of a business have to change to respond to different functional strategies?
BUSS4.10 Culture

6. Problems of changing organisational culture
Resistance to change
Lack of trust
Period of adjustment
Alienation of:
Suppliers
Customers
Other stakeholders
Read the Business Week article on how to change corporate culture
Youtube
The board meeting - The Fall and Rise of Reggie Perrin - BBC comedy
Business Week
Changing Your Corporate Culture
Transforming a dysfunctional corporate culture is difficult but doable, says Peter Bregman. Here's how
Changing culture at Boardroom level
BUSS4.10 Culture

7. The importance of organisational culture
Impact on staff motivation
Communication
Retention
Personnel performance indicators
Effects decision making
Speed
Level of involvement
Scientific v Intuition
Competitiveness of the business
Innovation
Adaptability
Brand image
Consumer perception
Stakeholder opinion
BUSS4.10 Culture

8. Activity
Think about the type of organisation you would like to work for in the future - what sort of culture would it have?
Watch this video about the top 100 organisations to work for in 2009
List 3 common factors you would expect to find in the culture of these organisations
Explain how the culture of an organisation can impact upon its overall performance
From The Sunday Times
March 8, 2009
Triumph in adversity for 2009 list winners
Welcome to The Sunday Times 100 Best Companies to Work For Our ninth edition has proved the most competitive yet with no less than 997 companies fighting for a place on the three lists: the 20 Best Big Companies, the 100 Best Companies (both included in today’s 80-page supplement) and the 100 Best Small Companies (published free with The Sunday Times last Sunday, March 1).
What is the culture of your school, college or workplace?
How does this impact upon day to day activities?
BUSS4.10 Culture

9. Essay
Employees at Google enjoy a creative, relaxed and innovative culture. The open plan offices, informal structure and entrepreneurial culture help to create a fun working environment. With reference to Google and/or other businesses you have studied to what extent does the culture of a business determine its ability to maintain competitiveness?
BUSS4.10 Culture