1. SOctober 24 th, Lubljana Bouwman, 1 Research Centres as a Focus Point for Regional Clusters Presentation 4th Business and Government Executive Meeting on Regional Cross-border eCommerce Development October 24, 2002 Ljubljana Slovenia Delft University of Technology Faculty of Technology. Policy and Management Dr. H. Bouwman

2. SOctober 24 th, Lubljana Bouwman, 2 Background Research projects Mobile services (BITA and B4U): complex value systems, customer value Emetrics, Ecommerce & Ebusiness High tech clusters Research program Delft University of Technology, Faculty TBM –ICT related Design and management of Infrastructures System Service Engineering

3. SOctober 24 th, Lubljana Bouwman, 3 Model for clustering of high tech firms Technological invention, innovation, concept creation Tinkering in ICT: high tech entrepreneur Clustering of demand and supply: market creation Clustering of firms –creation of technology network Clustering of network with capital, governments and research centres Clustering of clusters –social capital, trust and innovative context Sustainable clustering –evolution of firms and path-dependency networking, increasing returns

4. SOctober 24 th, Lubljana Bouwman, 4 Network of firms Venture Capital Knowledge Infrastructure Government Trust Innovative milieu Social capital Management Demand User Marketing Community Supply Seedcapital Business Angels Technological Innovation Knowledge centres Business Model Techno entrepreneur High-tech Start up High-tech Region

5. SOctober 24 th, Lubljana Bouwman, 5 Public private partnerships National level –ICES-KIS program based funding –Telematica Instituut Participation of Universities of Twente, Delft, Tilburg, TNO Business partners –On Institute level i.e. Ericsson, Bell Labs, KPN, IBM, ABN- AMRO, ING, Rail-infra, Ordina, OCE Technologies, BASELL –On project level i.e. KPN Research, IBM, ING Bank –Gigaport and -applications –Science parks: TCW Watergraafsmeer –Incubators: Twinning Local, regional government –setting the conditions for serendipity

6. SOctober 24 th, Lubljana Bouwman, 6 SSE Research programme Technology Policy Management

7. SOctober 24 th, Lubljana Bouwman, 7 Aspects of service systems Service System Service Concept Organisational Architectures Technical Architectures Context Operational Processes

8. SOctober 24 th, Lubljana Bouwman, 8 Aspects of service systems Service concept –The strategy with which a service proposes to create value for its customer. Organisational architecture –The interdependencies between the resources in a (set of) service organization(s). Technical architecture –The software, hardware, and netware that enables the delivery of a service. Operational processes –The activities and their interdependencies that directly contribute to the development and delivery of a service

9. SOctober 24 th, Lubljana Bouwman, 9 Domains Domain: E-business –Design and evaluation of B2B and B2C services Domain: E-Government –Design and evaluation of G2B and G2C services Domain: Education –Design and evaluation of learning services

10. SOctober 24 th, Lubljana Bouwman, 10 Perspectives Perspective: Collaboration –Design and evaluation of ICT supported collaboration Perspective: Service Logistics –Design and evaluation of the logistical characteristics of services (people and goods) Perspective: Service metrics –Design and evaluation of indicators for the performance of services

11. SOctober 24 th, Lubljana Bouwman, 11 Structure of the program

12. SOctober 24 th, Lubljana Bouwman, 12 Services Research Macro Logistic services Ebusiness services Public/ private services Meso Micro Gaming building Airport models Library Transport Navy OLS FTAM Harbour Mobile services BiTa B4U Betade E-commerce agents Insurance Finance Police A-synch. gov GSS Place E-gov

13. SOctober 24 th, Lubljana Bouwman, 13 Concluding remarks Development of research in complex environments Different levels in programmes –(Inter) national –University –Faculty –Research school Centre of excellence Working together with business in cases Focus, focus, focus