1. InputProcessOutput Involved Department Offer, Request for a quote, ROCT offer Prospecting market E-mail, contact, workbook inputs- outputs, order Sales, Secretariat/Admin istration E-mail to the partner, contact details, workbook inputs-outputs, order Concluding the contract Contract, Order approved by the client Sales, Secretariat/Admin istration General Manager/CEO Order from the customer, (Medical analysis, medical consultation, Risk health assessment sheet ) Seller carried out services for the client Invoice, perform services, payment tracking in the bank account from ROCT Accounting, Secretariat/Admin istration, Sales Payment instrument according to contract or order (recommended payment order or bank cheque) Payment tracking and after-sale relationships Client satisfaction questionnaire, customers complaints, payment recording (financial statement from ROCT) Sales, Secretariat/Admin istration, Accounting The working procedure for sale Note: The services are not carried out practically, but the documents are fill up for the exercise! Elaborated by Signature Aproved by Signature Mihalache Isabela Baicu Andreea

2. Order form document related to the price quote: To(seller): From(client): Product code:……………….. Products/services name:……………… Quantity:………………………… Value(value without value added tax -VAT, % for VAT, VAT value, total value):

3. ORDER FORM

4. INVOICE

5. PAYMENT ORDER