1. Daniel Herrin- Sales associate at Nike Factory Store Sean Hearn- Sales professional at Stokes Marine Lorraine Quinn- Realtor at VIP Realtors

2. Why Sales????  The Excitement  The Profits  Flexible Schedules  Good Feeling and Accomplishment

3. Relationship Marketing and using FAB for Selling  Customer Retention  Customer Satisfaction  Goodwill  What is it? - Feature  Prove it! -Advantage  What’s in it for me? -Benefit

4. Prospecting Customers  Cold Canvassing and Networking  Direct Mail  Endless Chain Customer Referral and Observation

5. Persuasive Techniques  Empathy -be on their side  Keep it simple -less is more

6. Ethics and Success  Honesty  Following the rules  Treating others fairly