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Published byEugene Nichols Modified over 9 years ago
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Northwest Contact Centres Project Neil Turner
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What I will cover; Background to the project Outline of the overall aim of the project Objectives Partnership delivery
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Background Developed from the successful Merseyside contact centre project Expanded objectives based on experience and guidance Configured to deliver added value business outcomes
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What is the reason for the project? To improve health,safety and productivity in contact centres through innovative approaches to partnership working To increase bottom line profitability
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Costs of ill-health 2.3 million suffer from work related ill-health per year 32.9 million working days are lost Health and safety failures cost employers £6.5billion per year 7.8 days lost per employee per year Direct cost of sickness absence per employee is £434 Indirect cost around £450
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Revitalising Health and Safety Reduce working days lost by 30% Reduce incidence of ill health by 20% Reduce fatalities and major injuries by 10% Secure by 2010
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Securing Health Together Compliance Continuous improvement Knowledge Skills Support
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7 key objectives
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Objective #1 To identify good practice to prevent ill- health Hearing and voice protection Hygiene and disease prevention Stress prevention Eyesight protection Musculoskeletal disorders
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Objective #2 Improve environmental factors Temperature and humidity control Workstation ergonomics Fire safety Prevention of slips, trips and falls
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Objective #3 Improve processes and system Training initiatives Process mapping System improvements
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Objective #4 Address cultural issues Management style Measurement and control mechanisms Prevention of bullying and harassment Personal development
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Objective #5 Address diversity, recruitment and retention issues Develop core competences Assess the labour market to match business needs Implement personal development programmes Do exit interviews
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Objective #6 Promote partnership delivery
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Objective #7 Provide a framework for support and networking opportunities
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And finally; We intend to keep all partners informed - all we require of you is active participation and wide dissemination
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