1. 1 Training

2. Who needs training? When is training necessary? What makes training programs effective? How are training outcomes measured? Training Basics

3. Assessing Training Needs Job Analysis Performance Appraisal Targeted Training Observation, discussion with supervisors and employees Questionnaires

4. Is training really the solution to the problem? Are the goals of training clear and realistic? Is training a good investment? How will we know whether the training worked? Training Challenges

5. Delivery Methods:

6. Techniques, Programs On-the-job (pluses and minuses) Job Instruction Training Job Rotation Apprenticeship Coaching Off-the-job (pluses and minuses) Lecture Conference/Discussion Audio-visual

7. Programmed instruction Case study Role play Simulation Vestibule Management games In-basket Computer-assisted Web-based courses Virtual reality

8. Types of Training Skills training Retraining Cross-functional training Team training Creativity training Literacy training Diversity training Crisis training Customer service training

9. reactions to training at the time of training learning during training application of new skills / knowledge back on the job RESULTS Training Evaluation

10. Management Development Managerial Skills Technical Conceptual Human Relations Diagnostic Techniques Attitudes & Behavioral modeling

11. Organizational Development Fundamental Premise Techniques Organization Development The Management of Change – focusing on beliefs, attitudes, and values Teambuilding Ropes Survey feedback