1. Let’s get real about building a better customer data model

2. What is Customer Relationship management?

3. Integration between different applications is critical

4. Oracle E-Business Suite and the Oracle Customer Data Hub Network Appliance Inc. Telecom New Zealand Master Lock

5. Benefits of the Oracle Customer Data Hub provides a meta customer directory lower cost better real-time information

6. Opening Up the Enterprise

7. Oracle Customers Online & Oracle Data Librarian Customer management Viewing Consolidation Data-quality tools

8. Keys to Success

9. B2B Companies

10. Expert View The Big Picture Getting Buy-in From Users

11. Technical Detail & Return on Investment

12. THE END Sources: http://www.concept2inc.com/db3/00213/concept2inc.com/_uimages/crmLogog.b mp http://axoos.com/grafix/datamig.jpg http://media.ameinfo.com/images/oracle/oracle-customer-data-hub.gif http://www.b2c-menu.com/b2c-600.jpg http://www.mbeem.com/images/big_b2c.jpg http://www.socialsecurity.gov/chicago/BenefitsAvailable-Graphics.gif http://pages.cs.wisc.edu/~rkoul/img/oracle_logo.jpg http://www.bcone.com/images/SAP_Service_Partner_Logo.jpg http://upload.wikimedia.org/wikipedia/de/thumb/5/5d/Sage_Group_logo.svg/800p x-Sage_Group_logo.svg.png http://www.csiworkforce.com/CustomerManagement.jpg http://www.spycomponents.com/images/xml_at_work.gif http://geekandpoke.typepad.com/geekandpoke/images/2008/09/17/roi.jpg