1. Near East University Faculty Of Economics & Administrative Sciences MAN - 101 Introduction To Business Week 7 – Operations Management Tuğberk KAYA  tugberk.kaya@neu.edu.tr

2. Operations Management in Business (Chapter 7)

3. Operations management  Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services  “The term operations (or production) refers to all the activities involved in making products-goods & services- for customers” (Ebert and Griffin, 2015 p.232)

4. OM in the Organization Chart Operations Plant Manager Operations Manager Operations Manager Director Manufacturing, Production control, Quality assurance, Engineering, Purchasing, Maintenance, etc FinanceMarketing

5. Process, Layout and Location Strategies

6. Supply Chain

7. Creating Value through Operations

8. Inventory & Project Management

9. Adding Value through Supply Chains

10. Operations Management Decision Types  Strategic (long-term)  Tactical (intermediate-term)  Operational planning and control (short-term)

11. References  Ebert, R. J. and Griffin, R. W. (2015) Business Essentials. 10 th Edn. Harlow: Pearson Education Limited  Kadri Mirze (2002) Introduction to Business. Istanbul: Literatür Publishing.  Hill, A. and Hill, T. (2012) Operations Management. 3rd edn. New York: Palgrave Macmillan  Slides of Stephen Sawyers had been kindly used.

12. Any Questions? tugberk.kaya@neu.edu.tr