1. 1. Memorandum 2. Letter 3. Instruction 4. Fill-in Form 5. Proposal 6. Formal Report 7. Minutes 8. Script for presentation 9. Advertising 10. Article

2. Do you think it is more appropriate to train employees to write memo and letter forms or to train employees to study communication skills-- emphasizing purpose, audience, clarity, and so forth? Emphasize letter and memo forms................... 8% Emphasize principles of communication........... 50% Writing principles are more important, though forms should not be ignored.................. 38% Not sure............................................................... 4% Journal of Business and Technical Communication, January 1995

3. Audience Who is the reader? Subject What is my point? What do I want my reader to do? Context Why am I writing to the reader? Where will the document be read? Where will it be read? How will the reader use the document now? In future?

4. Have an informative subject line (memo). Provide an intro-body-conclusion structure. Introduction State the subject, purpose, and main point. Provide the context (background). Body One point, one paragraph Conclusion Complimentary Directive

5. You attitude Professional tone Plain English