1. 2014 IACED Member Satisfaction Survey 1

2. Scope and methodology  Emailed in early April to select list of stakeholders and members  Last survey conducted in 2010  5479 total contacts on file  1740 selected for survey  379 opened – 22% open rate  70 respondents 2

3. Response  Response mirrors our membership classification percentages:  63% nonprofit  18% for-profit  16% government  3% other 3

4. IACED Member Reach  26% of respondents are statewide  85 of 92 Indiana counties are served by responding organizations 4

5. What our members like On a scale of 1-5, 5 the most positive 1.Discounts on Conferences, Trainings – 3.37 2.Networking – 3.37 3.Public Policy, Advocacy – 3.35 4.National Partners – 2.80 5.Discounted Services, Capacity Building – 2.35 5

6. Entrée to IACED: Training  72% of respondents have taken IACED training  80% of trainees rate our training as Good-Excellent  45% of respondents have attended annual conference – 86% of those rate conference Good-Excellent 6

7. Technical Assistance: Top 5  Project Development – 33%  Outcome Evaluation – 31%  Community Participation Plans – 29%  Market Studies – 27%  Housing Stock Inventory – 27% 7

8. Homeward Bound  70% respondents do not participate  14% currently participate  18% have in the past  6% (3) plan to in the future  75% of respondents view HB as Little- No Value 8

9. Communications: Push / Pull  RIM newsletter – 3.33 (64% skim; 23% open rate)  Face-to-face – 3.25  Email alerts – 3.24  Website – 3.17 (60% rarely-never)  Blogs – 2.52  65% - not engaged, social media 9

10. Active Advocacy  39% will respond to an advocacy alert from IACED  21% will not  40% possibly 10

11. IACED Staff as Resource  Courtesy/Friendliness – 4.49  Knowledge – 4.45  Timeliness – 4.08  Problem solving – 3.94  Overall – 4.32 11

12. Member Benefits Value  Very satisfied – 48%  Somewhat satisfied – 36%  Not satisfied – 2%  Don’t know – 14% 12