1. SURVEY: EMERGENCY SURGICAL SERVICES IN THE SOUTH WEST RESPONSES FROM THE CITIZENS’ ASSEMBLY

2. HEADLINES 102 RESPONSES (Survey Monkey 80%, Face to Face 20%, plus Citizens’ Assembly discussion) More people satisfied than dissatisfied with service received (50% cf 30%) Over half did not have surgery explained Large majority (77%) want treatment at nearest local hospital Patient, family & medical team to work together to make decisions

3. KEY MESSAGES (1) A good service is one which: - Has good access to consultants/specialists and well-trained staff, providing ‘first class’ medical treatment - Gives patients and families good information, including risks and benefits of surgery - Delivers a safe, compassionate and prompt service with good outcomes which includes plans for aftercare

4. KEY MESSAGES (2) Develop use of technology to ensure access across the region to top class advice/input to emergency surgery Acknowledge the patient/family ‘voice’ in helping to determine what treatment and aftercare should be delivered