1. August 2015 MODULE 2: COMMUNICATION Public Health Incident Leadership

2. Define effective communication within the department emergency operations center Describe communication tools and techniques Objectives

3. Has communication ever failed in previous responses or exercises? Can you share some examples? Discussion

4. Skill Situational Awareness Common Language S-BARR-Out CLC-IN Shared Mental Model Model “Me” “You” “Us” Who Individual Team Team Communication Distilled

5. Communication Delivery  Intended audience  Mode of communication  Delivery technique Information Exchange  Sending  Recurring  Verifying  Validating Areas of Communication

6. Knowing current conditions affecting team’s work  Knowing the status of a particular event  Knowing the status of the communities affected  Understanding the operational issues affecting the team  Maintaining mindfulness affects my own work Situational Awareness

7. A shared mental model is the perception of, understanding of, or knowledge about a situation or process that is shared among team members through communication. Sustained by: The process of planning Team decision-making Vocalizing Shared Mental Model

8. S = Situation What’s the situation? B = Background How did we get here? (the context) A = Assessment What do I think is the problem? R = Recommendation What are we going to do to fix the identified problem? R = Request What do you want me to do? S-BARR: Situational Briefing Model

9. Closed Loop Communication

10. Skill Briefing Huddle Hand-offs Callouts Model Planning Problem Solving Process Improvement Who? Team or subsets 2 or more people (small group) Team, individuals Creating High Reliability

11. Form the team Designate/Delegate team roles and responsibilities Establish climate and goals Engage team in short and long-term planning Briefings

12. Problem Solving Hold ad hoc, “touch- base” meetings to regain situational awareness Discuss critical issues and emerging events Anticipate likely contingencies Assign resources Express concerns Huddles

13. The transfer of information (along with authority and responsibility) Includes an opportunity to ask questions, clarify, and confirm. Hand-offs

14. Sharing information before the next scheduled briefing Provide quick status update or critical new information Brief, clear and specific Callouts

15. Form groups of 3 – 4 people Read the scenario Demonstrate the use of the assigned communication tool or technique 10 MINUTES Activity

16. Communication Mutual Support Situation Monitoring Leadership Attitudes Affect “Feel” Attitudes Knowledge Cognitions “Think” Knowledge Skills Behaviors “Do” Performance Skills Framework for Public Health Incident Leadership