1. CDU – School of Information Technology International IT Projects - Slide 1 When managing international IT projects, need to consider:  Difference in cultures.  Difference in the project environment.  Difference between industries and organizations. HIT241 - INTERNATIONAL IT PROJECTS Introduction

2. CDU – School of Information Technology International IT Projects - Slide 2 Technology - the ways that people provide for themselves. Institutions - the structure of the society. Language - the means of communication. Arts - aesthetic value of a culture. HIT241 - INTERNATIONAL IT PROJECTS Cultural Issues to Consider

3. CDU – School of Information Technology International IT Projects - Slide 3 The different meanings of time - different views on time: “time is money” - pace of life. Staffing and the compadre system – compadre system is a system of networks of extended family members. People and their personal lives - different views. HIT241 - INTERNATIONAL IT PROJECTS Culture and Projects…

4. CDU – School of Information Technology International IT Projects - Slide 4 Microculture - the cultures within particular organizations Diversified cultures in different organizations Impacts of inter-industry, inter-firm, and intra- firm microcultural diversity on the project and project manager HIT241 - INTERNATIONAL IT PROJECTS Project Micro-cultures

5. CDU – School of Information Technology International IT Projects - Slide 5 Environment is everything outside a system that receives inputs or transmits outputs. Socio-economic environment - needs to communicate with government/its representatives. Legal environment: other cultures use negotiation and trust. changing laws. increase trans-national projects. protection of proprietary knowledge and trade agreements. HIT241 - INTERNATIONAL IT PROJECTS Institutional Environment

6. CDU – School of Information Technology International IT Projects - Slide 6 Business cycle as environment boom and bust cycles affect trade and project barriers. reciprocity is common in most countries. Technological environment of the country matches the project technology. HIT241 - INTERNATIONAL IT PROJECTS Institutional Environment

7. CDU – School of Information Technology International IT Projects - Slide 7 Importance of language Structure and style of communications  respect for elders and teachers  delegation creates problems of its own  importance of negotiation HIT241 - INTERNATIONAL IT PROJECTS Multicultural Communications

8. CDU – School of Information Technology International IT Projects - Slide 8 Difficulties concerning authority and criticism Difficulties with participative management Social class difference Personal risk factors  violence, kidnapping, disease, health care HIT241 - INTERNATIONAL IT PROJECTS Managerial & Personal Behaviour

9. CDU – School of Information Technology International IT Projects - Slide 9 Need to provide for expatriate workers’ physical and psychological needs. Need for preparation in the language and culture. Need to be comfortable with teams. HIT241 - INTERNATIONAL IT PROJECTS Managerial & Personal Behaviour