1. Messages

2. It is important to return ALL client and insurer calls PROMPTLY Messages

3.  When a message is received, it is sent VIA text message to your phone, also a copy of it is sent to your company email address.

4. VNC Message Center  A third notification is entered into the message center on your VNC account.  If the message button is RED, this indicates that you have unread messages. It is important to open and read ALL messages inside the VNC Message Center.

5.  The system has a reporting feature that reports ALL unread messages over 24 hours.  If you DO NOT open your messages inside the VNC Message Center, it will appear that you are not keeping up with your Customer Service.

6. Starting January 1, 2009, agents with unread messages will not be able to submit their turn-in sheets. The turn-ins will be marked as having unread messages and advances will NOT be advanced.