1. Down the Rabbit Hole RECEPTION TRAINING

2. Reception  REGISTRATION  COAT CHECK  FOOD & BEVERAGE  Drinks  Servers  Bussers  TRANSITION

3. Registration  2-3 staff members  Set-up of table & keys  Alphabetical by last name  Distribution of keys  Ask name  Find & give out key  “Enjoy your fall down the rabbit hole!”  SERVICE  Smile  Friendly

4. Coat Check  2-3 staff members  Numbered tickets  One for coat, one for guest  Keep coats in numbered order  SERVICE  Smile  Friendly

5. Food & Beverage – Drinks Station  2 Staff members  Know the ingredients  Index card provided  Keep filled cups on the table  One napkin with each drink

6. Reception Drinks  Mad Hatter Mojito  A blackberry honey puree mixed with lemon lime soda topped with a mint leaf

7. Food & Beverage - Servers  4 staff members  2 for each hors d'oeuvres  Memorize ingredients  Index card provided  Say name of hors d’oeuvres when offering to a guest  Tray in one hand, napkins in the other  SERVICE  Smile  Friendly  Don’t be pushy

8. Reception Food  Cheshire Canapé  A smoked salmon roll on a cucumber round with a dollop of dill sour cream

9. Reception Food  Alice’s Crostini  A crostini topped with warmed orange marmalade and melted brie cheese

10. Food & Beverage - Bussers  Large tray to collect trash  Attention to cocktail tables  If guests look like they want to get ride of something  Don’t be pushy!  Service with a smile!

11. Transition  When white rabbit enters  Staff is expected to make their way to the outer edges of the room  Out of the way  SERVICE  Smile  “enjoy your meal”