1. Mature Students Presentation Trinity College 25 July 2013 Student Universal Support Ireland

3. Improvements in Online and Assessment Systems Online Grant Renewal system for existing students Reduction in documents required from applicants as resultof direct access to information from the followinggovernment bodies and agencies – GRO – General Registration Office – Revenue Commissioners – Department of Social Protection – Department of Education – CAO 2013/2014 Developments

4. Publish service timelines for applicants o New Online Applications – closing date 1 st August 2013 o Fixed dates for returning Documents- 3 weeks o All supported with structured email reminders to applicants Dedicated www.susi.ie website A self service tracker system for applicants launch of self service Application Tracker with both web and smart phone access 2013/2014 Developments

5. Continue to work towards launching the online applicationsystem earlier each yea r o Online Applications for both renewals and new applicants for2013/2014 is 4 weeks earlier than last year Expand the content of standard correspondence templatesto applicants o Our main letter templates reworked with more detail 2013/2014 Developments

6. Segregate applications to specialised sections to cover selfemployment etc. o Special teams to assess Self Employed, Post Graduates and studentsstudying abroad/EU students studying in Ireland Improve training and scripts for the SUSI support desk o New training for SUSI support staff and increased monitoring ofquality of information being provided by email/telephone toapplicants Collect key data from applicants earlier in the process o Links to CAO to identify course/college acceptances o Earlier collection of Bank Details 2013/2014 Developments

7. Current Statistics 2013/2014 Total Applications - 48,000 Awarded - 22,000 Total Document Packs Issued - 17,000 Awaiting assessment - 9,000 Document Packs returned- 4.401