2. EAP Presentation: Recovery & Resiliency 1 J. David Moore, M.D., Medical Director Robin Hamel, Director of Clinical Operations ValueOptions; Florida Health Partners; North Florida Behavioral Partners

3. Objectives Participants will be able to identify at least 5 concepts/values/principles of Recovery & Resiliency (R&R) Participants will be able to identify reasons to apply the concepts, values and principles of R&R when setting up individualized treatment Participants will be able to identify the similarities and differences between physical and mental health rehabilitation 2

4. Four Stages of Recovery 3 Dependent/Unaware: Consumer relies on others and is not aware of his/her own status and needs. Dependent/Aware: Consumer relies on others but is aware of his/her own status and needs. Independent/Aware: Consumer relies on self and is aware of his/her own status and needs. Interdependent/Aware: Consumer relies on self and others in a mutual exchange of beneficial support, services and resources.

5. The 10 Fundamental Components of Recovery 4 – Strengths-Based-Recovery focuses on valuing and building on the multiple capacities, resiliencies, talents, coping abilities, and inherent worth of individuals. – Peer Support-Mutual support, including the sharing of experiential knowledge and skills and social learning plays an invaluable role in recovery. Consumers encourage and engage other consumers in recovery and provide each other with a sense of belonging, supportive relationships, valued roles, and community. – Respect-Community, systems, and societal acceptance and appreciation of consumers —including protecting rights and eliminating discrimination and stigma—are crucial. Self- acceptance and regaining belief in one’s self are particularly vital. Respect ensures inclusion and full participation of consumers in all aspects of their lives. – Responsibility-Consumers have a personal responsibility for their own self-care and journeys of recovery. Taking steps towards their goals may require great courage. Consumers must strive to understand and give meaning to their experiences and identify coping strategies and healing processes to promote their own wellness.

6. The 10 Fundamental Components of Recovery: continued 5 – Hope-Recovery provides the essential and motivating message of a better future; people can and do overcome barriers and obstacles. Hope is internalized; can be fostered by peers, families, friends, providers, and others. Hope is the catalyst of the recovery process. – Self-Direction-Consumer leads, controls, chooses, and determines unique path of recovery – Individualized and Person-Centered-multiple pathways to recovery based on unique strengths, resiliencies, needs, preferences, experiences, and cultural background. Recovery is an ongoing journey, end result, and overall paradigm for achieving wellness and optimal mental health. – Empowerment- authority to choose from a range of options and to participate in all decisions—including the allocation of resources—that will affect their lives, and are educated and supported in so doing. They have the ability to join with other consumers to collectively and effectively speak for themselves about their needs, wants, desires, and aspirations. – Non-Linear-Recovery is not a step-by-step process but one based on continual growth, occasional setbacks, and learning from experience. Recovery begins with an initial stage of awareness in which a person recognizes that positive change is possible. This awareness enables the consumer to move on to fully engage in the work of recovery.

7. The 10 Fundamental Components of Recovery: Continued 6 Holistic-Recovery encompasses an individual’s whole life, including mind, body, spirit, and community. Recovery embraces all aspects of life including; – housing, – employment, – education, – mental health and healthcare treatment and services, – complementary and naturalistic services, – addictions treatment, – spirituality, – creativity, – social networks, – community participation, and – family supports as determined by the person. – Families, providers, organizations, systems, communities, and society play crucial roles in creating and maintaining meaningful opportunities for consumer access to these supports.

8. What is Resiliency? 7 Resiliency is a term used to address the need for holistic growth among children and adolescents with mental health and/or substance use disorders Resiliency is defined as the ability to rebound from adversity, trauma, tragedy, threats or other stresses and to go on with life with a sense of mastery, competence, and hope Resiliency is fostered by a positive childhood and includes positive individual traits such as optimism and good problem-solving skills Although there is a larger body of work about Recovery- most principles and activities are applicable to Resiliency. Recovery and Resiliency are intertwined

9. Resilience 8 Resilience is an “active process of self-righting and growth” with “developmental integrity that guides even the most challenged lives.” Gina O’Connell Higgens, 1996

10. Not everything that counts can be counted…and, not everything that can be counted, counts…. Albert Einstein 9 “Measuring” is tricky too!

11. Tip #1: Assess Do a good assessment. Whatever the form or process you use any typical assessment asks questions across the spectrum of a person’s life All assessments have good clues to the real needs and interests or the member….IF… 10

12. TIP #2: ASK! It’s easy to get caught up in measures and numbers and filling in the blanks….and lose focus on the real reason for an assessment or ITP…..It’s easy to forget how easy it is to make a good Recovery or Resiliency-based Treatment Plan…. The SECRET is to ASK! 11

13. Why did you come in today? What do you want to achieve in the next month- 6 months- year? What needs to happen for your life to be better? What interests you? What do you want help with? What works for you? What doesn’t work? How often do you want to come in? How will you know when you are ‘better’? What does ‘better’ look like or feel like? 12

14. Barriers Why don’t we easily seek the opinion of our members? 13

15. What if they don’t know? Why don’t they always know? 14

16. Stigma; Institutionalized Outpatients; and Institutionalized Staff Impairment = symptoms Disability = difficulty with tasks d/t symptoms Handicap = the inability to fulfill a role in society Where does stigma come from? 15

17. Non-compliant clients…a comforting MYTH 16 People don’t show up when they don’t value what is offered….. Why do we assume they are the problem? How would we act if we assume that we are providing a service and our personal income depends on our customers? How many appointments to: – Get your hair colored, – Get your car tuned up, or – Get your child set up in day care DID YOU MISS???

18. Mental Health vs Physical Health How many of you live with a chronic medical condition? Can you describe exactly what ‘better’ looks like and feels like? Can you describe how much better is ‘enough’? Can you imagine your treatment professional not asking you about these things? 17

19. Principles of Physical Rehabilitation Prescriptive/Individualized Utilizes long-term support which adapts to changing needs Developed a pool of highly trained, proficient helpers Based on the concept of improving skill level Encourages community support and acceptance A wide range of tools and services available Continuing research and development 18

20. Choices are Complicated 19 “I’m so confused….” So many roads. So many detours. So many choices. So many mistakes. Actress Sarah Jessica Parker If you limit your choices only to what seems possible or reasonable, you disconnect yourself from what you truly want, and all that is left is a compromise. Author Robert Fritz The greatest power that a person possesses is the power to choose. Author J Martin Kobe

21. Choices are Complicated (cont.) Choices are hard Making choices is a skill Skills can be taught Choices can go wrong- but everyone should be taught to make them.. Choice is a fundamental right 20

22. Personal Experience With Choices 21 Consider……. How do I make choices/decisions??? Think about a recent change/big decision you made: – Before What was the source of your motivation to make the decision/change? How did you prepare to make it? – During Who helped? How did you make it? How long did it take?

23. Personal Experience With Choices: cont. – After How happy were you with the decision? What were the results of the decision and why? What did you learn about yourself or your situation as a result of this decision? 22

24. Now…please pick at least one…. History of poor decision outcomes No support Chronic physical impairments Chronic mental impairments Negative messages – “You didn’t”; “I didn’t” – “You can’t” ; “I can’t” – “You never”; “I never” – “You always”; “I always” 23

25. TIP 3#: Consider Skills Needed What skills need to be developed for the client to meet their stated goal? Skills are complicated and must be broken down into steps- and those steps are great ‘key actions’! 24

26. Skill Example 25 Goal: Improve socialization Skill: Paraphrasing Skill use Goal: I will accurately summarize the content of a 5 minute conversation with my neighbor 3 times by the end of the month Barriers to be dealt with? – Client doesn’t like to talk with most people because he is afraid that people don’t want to talk to him and that he isn’t interesting – Client doesn’t know anything about the neighbor’s favorite topics, such as sports or politics – Client doesn’t have plan to find a good time to talk to the neighbor – Client doesn’t have a good place to have the conversation Steps to be Taken? – Read the local paper and find an article of interest to client – Practice talking about the article with a non-threatening person and summarizing the response – Decide a time to speak to the neighbor (i.e. see when he’s outside to pick up the paper and pick up his at the same time- “Did you see that article yesterday about…..”)

27. TIP #4: Assess Strengths 26 A person who plays piano can help out at a church event and thus take a step on reaching out to others, improving socialization, etc. They can talk about music as an entry to conversation. A person who reads a lot might be able to volunteer at the library putting returned books on shelves. A person who likes to cook can teach someone else and improve their feelings of self worth. A person with good verbal skills can practice how to do a good interview to get a job she wants

28. SUCCESS 27 Strengths + Supports + Skills = SUCCESS

29. TIP #5: Editing The client’s ‘voice’ must be present in ITPs…. But practitioners may need to help clients negotiate and clarify what they mean…… Practitioners must explain what they or their agency can do to support the client’s goals… and Practitioners must reflect the provider’s actions appropriately in the ITP…… -SO- Watch your work product and EDIT 28

30. Edited Example #1: (11 year old child with behavior problems) 29 Instead of writing….. Goal: Client will reduce non-compliant behaviors from 75% to 25% Objectives: – Client will build a therapeutic relationship with her therapist – Client will learn two replacement behaviors to non-compliance per week – Client will be aware of consequences for her defiance Consider this….. Goal: I want people to like me Objectives: – I will do fun things with my brothers every week – I will say nice things to my parents every week – I will make a new friend this month

31. Edited Example #1 cont. 30 Consider this….. Key Member Actions: – I will write down 3 things I like to do with my brothers and do at least 2 of them every week – I will write down 2 reasons why I get mad at my parents and talk to them about it – I will find one new person I want to talk to this month (*Note- you will also need to add what the therapist’s actions will be but that is to support the client’s actions- they are not THE actions.) Instead of writing….. Key Member Actions: – Develop a trusting relationship – Modeling techniques, replacement behaviors and cognitive behavioral techniques can be utilized – Develop a behavior chart for parents to utilize

32. Remember Success in life is a journey- not a destination… 31

33. Questions and Summary 32 What final thoughts or questions do you have today?