1. Operations & Customer Service South LATAM
Organization chart

2. Organization Chart Management
General Manager
South LATAM
Marcus Peixoto
Operations Director
LATAM
Federico Fisher
Operations Manager
South LATAM
Diego Bettini
New or Change
Headcount
External

3. Organization Chart Operations Areas Operations Manager South LATAM
Diego Bettini
IT Manager
South LATAM
Rodrigo Camara
Logistics & QA Leader
South LATAM
Cynthia Toffoletto
Training Leader
South LATAM
Carolina Thomas
SLM Leader
South LATAM
Rodolfo Soneyra
New or Change
Headcount
External

4. Organization Chart Customer Service Operations Manager South LATAM
Diego Bettini
Help Desk Leader
BRAZIL
Natalia Bassalobre
New or Change
Headcount
External

5. Organization Chart Operations Areas - IT IT Manager South LATAM
Rodrigo Camara
Network Operation
South Cone
TBD
Network Operation
Brazil
William Camilo
Business System
Leader
Jorge Coelho
Office Automation
South Cone
H. Shultz (CL)
V. Aguilera (CL)
2(Contractors)
Office Automation
Brazil
3 (Contractors)
Business System
Analysts
Marcia Gois (BR)
Daniel Gelmer (AR)
Business System
Support
2(Contractors)
New or Change
Headcount
External

6. Organization Chart Operations Areas – Logistics & QA
Logistics & QA Leader
South LATAM
Cynthia Toffoletto
ASP Technical Coord
Hugo Curtale
EUM Supervisor
Laura Peruilh
Quality
Assurance
Jurema Costa (BR)
Sandra Florencio (BR)
TBD (AR)
Verónica Aguila (CL; PY, UY)
Product Support
& Delivery
Junio Ferreira (BR)
Orlando Sampaio (BR)
Marco Arellano (CL)
Yamila Ramirez (AR)
Mauricio Lembi (BR)
EUM
Patricio Costa (AR)
Ana Neri (BR)
Hugo Bellacosa (BR)
New or Change
Headcount
External

7. Organization Chart Operations Areas – Training Training Leader
South LATAM
Carolina Thomas
Training Supervisor
Brazil
Marina Salgado
Training
South Cone
Florencia Kahanoff (AR)
Sofia Gaya (UY)
2 (Contractors)
Training
Brazil
Patricia Kuckzera
Ines Portillo
Jose Carlos Ferreira
Rosana Meira
1 (Contractor)
Esdras Nascimento
Training
External
12 external trainers
(part-time)
New or Change
Headcount
External

8. Organization Chart Operations Areas – SLM SLM Leader South LATAM
Rodolfo Soneyra
SLM
2 (Contractors)
New or Change
Headcount
External

9. Organization Chart Customer Services – Help Desk Brazil
Help Desk Leader
BRAZIL
Natalia Bassalobre
Functional
Support
Luciana Peres
Sandra Silva
Denise Bezerra
Deborah Del Raso
Heber Rodrigues
Mariana Menezes
Isadora Rizzo
Claudia Souza
Rodrigo Jesus
Pedro Reis
Technical
Support
4(Contractors)
2nd Level
Support
Milena Turra
Celia Santos
New or Change
Headcount
External