1. Hotel English Orientation

2. Course Book Authors: Stott, T. and R. Revell. Title: Highly Recommended: English for the Hotel and Catering Industry. Andy 0913391567

3. WK1 Orientation / Movies WK2 Ch14 Dealing with Complaints WK3 Ch15 Jobs and Workplaces WK4 Ch16 Explaining and Instructing WK5 Authentic Materials 1 WK6 Ch17 Telephone Requests WK7 Ch18 Taking Difficult Phone Calls WK8 Oral Exam WK9 Midterm Exam Syllabus

4. WK10 Midterm Review Authentic Materials 2 Role Play Discussion WK11 Ch19 Health and Safety at Work WK12 Ch20 Giving Directions Indoors WK13 Role Play WK14 Ch21 Giving Directions Outside WK15 Ch22 Facilities for the Business Traveler WK16 Ch24 Dealing with Problems WK17 Oral Exam WK18 Final Exam

5. Assessment Midterm Exam (30%) Final Exam (30%) Attendance and Participation (40%) Midterm Exam: Oral (30%) Final Exam: Role (30%)/Oral (10%) * 85 (-5)

6. Things to Do Today … Class Assistant  Borrow Microphone / Laptop  Emergency Contact (Midterm and Final +10) English Names Group List